Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel CRM platform. Automate social conversations and boost revenue by up to 5x.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Maximise your marketing ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games. AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Resolve customer enquiries faster and smarter. Seamlessly unite AI agents with human teams through smart automation to deliver true omnichannel customer service. Provide hyper-personalised experiences that boost satisfaction and drive measurable business results.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Maximise your marketing ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games. AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Break down online and offline sales barriers with our omnichannel social commerce platform. Connect with customers at the perfect moment, accurately predict their needs, and deliver hyper-personalised offers across WhatsApp, LINE, and other channels. Track real-time statistics and measure revenue attribution from each salesperson or shop, supporting growth for omnichannel retail businesses.
Resolve customer enquiries faster and smarter. Seamlessly unite AI agents with human teams through smart automation to deliver true omnichannel customer service. Provide hyper-personalised experiences that boost satisfaction and drive measurable business results.
seamless lead escalation and customer conversion.
Input a simple campaign goal, and the Omni AI engine autonomously structures the complete conversational workflow. It generates platform-specific copy, creates rich media assets, and maps out complex conditional logic, allowing marketers to deploy sophisticated chat campaigns in seconds without manual setup.
Deploy advanced Conversational AI that goes beyond basic bots to understand complex customer requests in real time. Whether acting as a dedicated shopping, sales, or CS agent, these autonomous assistants handle product enquiries contextually and utilise smart routing to seamlessly escalate high-value opportunities to your expert teams.
Operate from a unified interface that synchronises cross-channel data to orchestrate high-ROI broadcasts, digital coupons, and interactive gamification. Leverage real-time AI Copilot capabilities to monitor automated flows and intervene instantly, allowing your team to take over high-value conversations seamlessly without switching platforms or losing customer context.
Seamlessly connect external AI models and agents with Omni AI. Extend your capabilities into a unified conversation flow to build scalable, high-impact business scenarios.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Loved by
WhatsApp 有助提升客戶服務的效率，自動聊天機械人高效處理超過 90% 的一般查詢，讓團隊能夠專注於市場推廣工作及維繫客戶關係。
– 香港人壽 首席市務總監 Jonathan Ko
透過 WhatsApp Broadcast 一次傳送大量訊息予顧客，於顧客旅程的各個階段精準觸及目標客戶，訊息開啟率高達 80%，點擊率亦達到 10%！
– 大昌行汽車 市場營銷主管 Geoffrey Ng 及 資訊科技主管 YP Chiu
利用 WhatsApp Broadcast (廣播訊息) 一次向大量顧客發送營銷優惠，顧客可即時於 WhatsApp 跟健康顧問進行購買及預約領取試用裝，創造出高達 50% 的點擊率(CTR) 。
– 維特健靈 集團資訊科技總監 Terrence Siu
萬寧透過 WhatsApp 和顧客建立個人聯繫，WhatsApp 的訊息開啟率比 SMS 的高出 3 倍，而 WhatsApp 的訊息點擊率更比 Email 高出 8 倍。
– Jammy Chiu, Head of Digital Business of Mannings
預約示範
全渠道對話式
商務生態整合
官方合作夥伴
支援整合各大電商平台、CRM系統
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