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Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
Omnichat is an AI-powered omnichannel CRM and customer experience platform that unifies WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat, helping brands automate marketing, sales and customer support while turning conversations into measurable business outcomes.
Built for omnichannel marketing automation, social CRM and conversational commerce, Omnichat helps retail and ecommerce brands personalise customer journeys and boost revenue by up to 5x.
Use Omnichat’s AI marketing automation tools to analyse, label and segment customers with smart auto-tagging. Build omnichannel marketing campaigns across WhatsApp, LINE and other messaging channels, including personalised broadcasts, coupons and interactive games. Omnichat helps brands identify customer intent, recommend suitable products and deliver more relevant offers at scale.
Turn social conversations into sales with Omnichat’s conversational commerce platform, supported by AI sales automation. Connect online and offline customer journeys, engage shoppers at the right moment, and deliver hyper-personalised offers across WhatsApp, LINE and other channels. Track real-time performance, salesperson attribution and store-level revenue to support omnichannel sales growth for retail and ecommerce brands.
Deliver faster AI customer service with Omnichat’s omnichannel customer support tools. Unite AI agents, automation and human teams in one workspace to handle enquiries, route high-value conversations and provide consistent support across channels. With AI-powered customer support, brands can improve response efficiency, customer satisfaction and measurable business outcomes.
Use Omnichat’s AI marketing automation tools to analyse, label and segment customers with smart auto-tagging. Build omnichannel marketing campaigns across WhatsApp, LINE and other messaging channels, including personalised broadcasts, coupons and interactive games. Omnichat helps brands identify customer intent, recommend suitable products and deliver more relevant offers at scale.
Turn social conversations into sales with Omnichat’s conversational commerce platform, supported by AI sales automation. Connect online and offline customer journeys, engage shoppers at the right moment, and deliver hyper-personalised offers across WhatsApp, LINE and other channels. Track real-time performance, salesperson attribution and store-level revenue to support omnichannel sales growth for retail and ecommerce brands.
Deliver faster AI customer service with Omnichat’s omnichannel customer support tools. Unite AI agents, automation and human teams in one workspace to handle enquiries, route high-value conversations and provide consistent support across channels. With AI-powered customer support, brands can improve response efficiency, customer satisfaction and measurable business outcomes.
Explore the intelligent automation and agentic workflows that power Omnichat’s omnichannel social CRM, connecting customer data, campaign planning and execution across the full customer journey. From generative campaign creation to lead escalation, AI sales and customer support, Omni AI helps brands turn customer conversations into measurable business outcomes.
Built into Omnichat, OmniClaw is your native AI strategist that understands your campaigns, chat metrics, customer behaviour and team performance from day one. Unlike generic AI tools that lack business context, OmniClaw works within the Omnichat platform to blueprint promotional strategies, extract performance insights and provide instant platform guidance, helping teams turn conversations into actionable campaigns.
Input a simple campaign goal, and the Omni AI engine structures the complete conversational workflow automatically. It generates platform-specific copy, creates rich media assets and maps out conditional logic, helping marketers build AI marketing automation campaigns across WhatsApp, LINE and other messaging channels in seconds without manual setup.
Deploy advanced conversational AI agents that go beyond basic chatbots to understand complex customer requests in real time. Whether acting as shopping assistants, AI sales agents or AI customer support agents, Omni AI handles product enquiries contextually, recommends relevant next steps and uses smart routing to escalate high-value opportunities to human teams.
Operates from a unified omnichannel platform that synchronises cross-channel customer data, chat history and campaign activity in one workspace. Orchestrate high-ROI broadcasts, digital coupons and interactive gamification while using real-time AI Copilot and human-in-the-loop AI automation to monitor workflows, intervene when needed and take over high-value conversations without losing customer context.
Seamlessly connect external AI models and agents with Omni AI to extend your automation capabilities. Build scalable business workflows across marketing, sales and customer support while keeping every AI agent connected to Omnichat’s unified customer conversation flow.
As an official WhatsApp Business Solution Provider, Omnichat helps brands use the WhatsApp Business API to launch secure broadcasts, automate WhatsApp CRM journeys, and create conversational commerce experiences with Catalog and Payment features.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Reach thousands of customers through the verified WhatsApp Business API. Use advanced customer segmentation to send personalised WhatsApp broadcasts, automate campaign delivery, and track performance, response rates and ROI with real-time reports.
Use Omnichat’s WhatsApp CRM tools to launch interactive games, eCoupons and automated remarketing journeys. Grow members, encourage repeat purchases and strengthen long-term customer engagement across omnichannel marketing campaigns.
Turn WhatsApp conversations into checkout-ready journeys. With WhatsApp Catalog and Payment, customers can browse products, add items to cart and complete secure purchases directly in the chat, creating a seamless conversational commerce experience.
Omnichat combines leading large language models with its omnichannel CRM, customer data and business workflow context to support AI marketing automation, AI sales and AI customer support across WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat.
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
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