SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel CRM platform. Automate social conversations and boost revenue by up to 5x.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Maximise your marketing ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games. AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Resolve customer enquiries faster and smarter. Seamlessly unite AI agents with human teams through smart automation to deliver true omnichannel customer service. Provide hyper-personalised experiences that boost satisfaction and drive measurable business results.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Maximise your marketing ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games. AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Break down online and offline sales barriers with our omnichannel social commerce platform. Connect with customers at the perfect moment, accurately predict their needs, and deliver hyper-personalised offers across WhatsApp, LINE, and other channels. Track real-time statistics and measure revenue attribution from each salesperson or shop, supporting growth for omnichannel retail businesses.
Resolve customer enquiries faster and smarter. Seamlessly unite AI agents with human teams through smart automation to deliver true omnichannel customer service. Provide hyper-personalised experiences that boost satisfaction and drive measurable business results.
Built into Omnichat, OmniClaw is your native AI team member that understands your campaigns and data from day one. Unlike generic AI tools that lack context, OmniClaw works alongside you natively within the platform. Simply consult OmniClaw to blueprint promotional strategies, extract deep performance insights, and get instant platform guidance—turning conversations into actionable campaigns seamlessly.
Input a simple campaign goal, and the Omni AI engine autonomously structures the complete conversational workflow. It generates platform-specific copy, creates rich media assets, and maps out complex conditional logic, allowing marketers to deploy sophisticated chat campaigns in seconds without manual setup.
Deploy advanced Conversational AI that goes beyond basic bots to understand complex customer requests in real time. Whether acting as a dedicated shopping, sales, or CS agent, these autonomous assistants handle product enquiries contextually and utilise smart routing to seamlessly escalate high-value opportunities to your expert teams.
Operate from a unified interface that synchronises cross-channel data to orchestrate high-ROI broadcasts, digital coupons, and interactive gamification. Leverage real-time AI Copilot capabilities to monitor automated flows and intervene instantly, allowing your team to take over high-value conversations seamlessly without switching platforms or losing customer context.
Seamlessly connect external AI models and agents with Omni AI. Extend your capabilities into a unified conversation flow to build scalable, high-impact business scenarios.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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