SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel CRM platform. Automate social conversations and boost revenue by up to 5x.
Turn a single idea into a complete, automated journey. Omni AI instantly generates conversational flows, engaging copy, and visuals, allowing you to deploy complex marketing automations without multiple tools or development teams.
Omni AI autonomously orchestrates your entire customer journey—from strategic planning and campaign sequencing to real-time performance analysis—fully integrated with a built-in creative studio and data-driven insights.
Bridge the gap between online and offline sales on an omnichannel commerce platform. Capture high-intent leads instantly, predict customer needs with AI, and deliver hyper-personalised offers across WhatsApp, LINE, FB and IG. Gain full ROI visibility with real-time sales attribution to measure every salesperson’s performance.
As an official WhatsApp Business Solution Provider and a Meta and LINE business partner, Omnichat centalises all messages across WhatsApp Business API, Instagram, Facebook Messenger, LINE and WeChat, delivering a centralised, AI-enhanced platform built for global scale and compliance.
the Customer Journey
seamless lead escalation and customer conversion.
Input a simple campaign goal, and the Omni AI engine autonomously structures the complete conversational workflow. It generates platform-specific copy, creates rich media assets, and maps out complex conditional logic, allowing marketers to deploy sophisticated chat campaigns in seconds without manual setup.
Deploy advanced Conversational AI that goes beyond basic bots to understand complex customer requests in real time. Whether acting as a dedicated shopping, sales, or CS agent, these autonomous assistants handle product enquiries contextually and utilise smart routing to seamlessly escalate high-value opportunities to your expert teams.
Operate from a unified interface that synchronises cross-channel data to orchestrate high-ROI broadcasts, digital coupons, and interactive gamification. Leverage real-time AI Copilot capabilities to monitor automated flows and intervene instantly, allowing your team to take over high-value conversations seamlessly without switching platforms or losing customer context.
Seamlessly connect external AI models and agents with Omni AI. Extend your capabilities into a unified conversation flow to build scalable, high-impact business scenarios.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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