Success Stories

Trusted by 5,000+ brands worldwide, Omnichat equips companies to provide a seamless shopping experience so as to capture opportunities arising from an omnichannel business environment. Check out our success stories with renowned brands such as Sasa Cosmetic, Lukfook Jewellery, Timberland and LEGO.

Hero Story
Broadcast
Customer tags
Automated Chatbot
OMO Sales

Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.

Howell Wong, Regional Director of Transformation and Operations of SMCP
One-stop Customer Service System
Broadcast
Automated Chatbot
Coupons
One-stop Customer Service System
Broadcast
Customer tags
Automated Chatbot
Coupons
Website Remarketing
Broadcast
Customer tags
Automated Chatbot
Coupons
One-stop Customer Service System
Broadcast
Automated Chatbot
OMO Sales
Coupons
Gamification
Website Remarketing
One-stop Customer Service System
Broadcast
Customer tags
Automated Chatbot
Abandoned Cart Remarketing
Broadcast
Automated Chatbot
OMO Sales
Product Referral Link
Coupons
Abandoned Cart Remarketing
Website Remarketing
One-stop Customer Service System
Broadcast
Automated Chatbot
Coupons
Website Remarketing
One-stop Customer Service System
Broadcast
Automated Chatbot
OMO Sales
Coupons
Customer tags
Customer profile & Purchase record
Automated Chatbot
OMO Sales
Product Referral Link
One-stop Customer Service System
Automated Chatbot
OMO Sales
Coupons
Gamification
Omni Customer
Abandoned Cart Remarketing
Website Remarketing
One-stop Customer Service System
Broadcast
Customer tags
Customer profile & Purchase record
Automated Chatbot
OMO Sales
Coupons
Gamification
Speaker

JCDecaux Transport | Chris Ng, Associate Programmatic Sales Director
Lukfook Jewellery | Nash Chan, Senior E-Commerce Manager
Omnichat | Wendy Chan, Account Director

Information
Type | Webinar
Date | 2025/06/25 Wednesday
Time | 14:30
-16:00
Location | Zoom
Speaker

NetSuite Hong Kong, Oracle | Janet Lo, Business Manager
Omnichat | Clement Lau, Senior Account Director
NetSuite Hong Kong, Oracle | Alvin Leung, Principle Solution Engineer

Information
Type | Seminar
Date | 2025/07/16 Wednesday
Time | 14:30
-16:00
Location | Zoom Webinar

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Successful use cases

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