Convert Visitors to Customers through Chat

Our Mission

Here at Omnichat, we believe a warm customer experience is the key to success for any brand.

Omnichat empowers companies to seize business opportunities by offering a personalised and conversational shopping experience through omnichannel sales, marketing automation, and messaging integration.

5000+

Trusted by Clients Worldwide

26M

Quarterly Revenue We Bring to Clients

200K

Number of Orders We Create for Brands Every Year

Our Story

Founded in 2017, Omnichat has emerged as a leading omnichannel chat commerce solution provider in the Asia Pacific region. Over 5,000 companies globally have embraced our conversational commerce solutions.

As the Official WhatsApp Business Solution Provider and authorised business partner of Meta and LINE, Omnichat supports brands to deliver a seamless shopping experience and capitalise on omnichannel business opportunities.

When you see Omnichat’s mascot ‘Omni’ in the lower right corner of the website, this is one of our valued clients. Our goal is to provide online customers worldwide with the same warmth as face-to-face conversations.

Omnichat Milestones
2017
-2018

Our founder, Alan, started our coding venture by leasing a shared workspace in Hong Kong.

With a groundbreaking first-gen MVP, we captivated hundreds of e-commerce businesses and focused on developing an AI-powered cross-channel messaging marketing system.

2019
-2020

Omnichat gained popularity and credibility among local retail brands in Taiwan.

We received a significant investment of US$0.8 million from Asia’s premier venture capital firm, AppWorks Ventures, enabling us to expand our services into the Southeast Asian market.

2021
-2022

Omnichat has become a Meta Business Partner and WhatsApp BSP, securing a Pre-A round funding of US$1.8 million; Omnichat achieved a staggering 315% annual growth, delivering over US$30 million in revenue for our clients. 

Widely adopted across 200+ countries, we expanded our presence with offices strategically positioned throughout Southeast Asia, witnessing a doubling of our global workforce.

2023

Joining the ranks as LINE’s official Silver-tier technology partner, and introducing Social CDP and OMNI AI, Omnichat ushers in the era of personalised brand marketing.

From retail and luxury to travel, dining, and beauty, Omnichat has become the go-to digital tool brand across industries worldwide.

Awards

Join
Hong Kong & Global Team

Omnichat is a global platform that enables brands to access business opportunities and create value worldwide. Our services are available in Hong Kong, Taiwan, Singapore, Malaysia, Thailand, and other regions, with plans for further expansion.

If you share our vision, we welcome you to join us and become a part of the Omnichat community!

Our only goal at Omnichat is to
enhance the conversion rates for businesses.

Alan Chan
Founder of Omnichat

Media Coverage
Omnichat unveils AI Chatbot integrated with ChatGPT, empowering chat commerce in multiple messaging platforms

Meta, Miramar Group and Swire Resources harness WhatsApp marketing with Omnichat

ChatGPT is a valuable tool but the double-edged sword needs careful nurturing to maximise its benefits, industry leaders say
Omnichat combines various customer social data from multiple channels to enhance the benefits of both online and offline interactions
AppWorks closes third fund with $150M for Taiwan and Southeast Asia startups
Omnichat launches Omnichannel Chat Commerce Solutions, empowering retailers to bridge online and offline

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