Engage customers in real time with Omnichat’s website live chat solution. Manage all conversations from WhatsApp, Facebook, Instagram, LINE, WeChat, and your website in one centralised inbox.
With built-in chatbot solutions for businesses, you can automate replies, boost efficiency, and achieve higher conversion rates effortlessly.
Respond to customer enquiries instantly with website live chat. Provide seamless support and create custom chatbots for businesses to automate replies, reduce response time, and improve customer satisfaction.
Deliver personalised campaigns with automated messages on WhatsApp and LINE, triggered by customer browsing behaviour. This helps re-engage potential buyers and drive more conversions.
Track browsing activity on your website and connect it with customer profiles across multiple channels. By combining data with advanced analysis, businesses gain actionable insights to improve engagement and increase sales revenue.
Use website live chat to address customer enquiries instantly. Integrate conversations from WhatsApp, Facebook, Instagram, and LINE into a single inbox for centralised management. This setup streamlines team collaboration, improves response speed, and ensures no customer message is missed.
Track customer behaviour, including page views, visit frequency, time spent, and actions such as adding items to a shopping cart or completing a purchase. Use this data to trigger personalised remarketing campaigns.
Collect segmentation tags and automate website pop-ups or broadcast messages through WhatsApp, Facebook, and LINE to re-engage visitors and increase conversion rates.
Build a chatbot without coding knowledge. With keyword-based auto responses, it can instantly handle frequently asked questions and guide customers through common issues.
By automating routine enquiries, businesses can reduce customer service workload, enhance operational efficiency, and provide round-the-clock support.
Drive more conversions by instantly sharing product information with customers through website live chat or connected messaging channels. With just a few clicks, sales teams can recommend relevant products during conversations.
Comprehensive data tracking makes it easy to measure the performance of each store and staff member, helping businesses improve sales strategies.
Seamlessly integrate with leading e-commerce platforms and CRM systems to access real-time shopping cart and order information.
This integration enables your team to respond to customer inquiries more efficiently, personalise recommendations, and provide faster resolutions that enhance the overall customer experience.
Omnichat’s live chat solution for websites and businesses enables real-time conversations with visitors directly on your site and across messaging platforms like WhatsApp, Facebook, Instagram, LINE, and WeChat. This streamlines customer support and sales workflows, helping you respond faster and convert more effectively.
Yes. Our 24/7 no-code chatbot automatically responds to common customer questions using keyword triggers, ensuring consistent support even outside business hours. This automation improves response speed and operational efficiency while offering a better experience for customers browsing your site.
Omnichat unifies website live chat with omnichannel messaging and key business systems. You can track customer interactions across your site and messaging apps, trigger remarketing campaigns based on their behaviour, and integrate with e-commerce platforms and CRMs for seamless support and targeted marketing.
Omnichat provides powerful analytics through its live chat online for website feature. You can monitor browsing behavior, conversation metrics, staff performance, and conversion rates to better understand customer needs. These insights help you make data-driven improvements to engagement strategies and customer support. To explore how these insights can fit your specific business needs, you can book a demo with our team and see the platform in action.
Both Omnichat and SleekFlow offer AI-powered chatbots that can boost conversions through real-time engagement with visitors. For instance, SleekFlow’s solution claims up to an 80% lift in e-commerce conversions and a 70% reduction in cart abandonment. Omnichat goes further by integrating with live chat, chatbot automation, omnichannel messaging, CRM/e-commerce systems, and advanced tracking features – providing a more comprehensive chatbot solution for businesses and unified marketing experience.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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View Other Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
