QV Skincare
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
OmniClaw is a built-in, AI-native strategist that analyses campaign performance, chat metrics, customer behaviour, and team efficiency directly within Omnichat. Unlike generic AI tools that require teams to manually export data, upload reports, or constantly feed in background knowledge, OmniClaw understands your unique business context from day one.
OmniClaw centralises your multi-dimensional marketing data into a single, unified view. Gain a comprehensive, real-time picture of your cross-channel performance without switching tabs, and instantly spot new conversion opportunities.
OmniClaw doesn’t just display metrics; it diagnoses them. Ask about any campaign trend, result, or performance shift, and it explains the “why” behind the numbers, then points you to where to focus your strategy next.
Instantly turn ideas into action. Define your goal and target audience, and OmniClaw will build your message cadence, generate copy directions, and create a complete, ready-to-review broadcast draft in seconds.
Simply ask OmniClaw how your customer service team is performing. It instantly pulls critical support metrics, including conversation volumes, response times, missed chats, and WhatsApp message usage, giving you a clear, conversational analysis so you know exactly where your team is excelling and where to optimise service quality.
Instantly broadcast critical updates to your customer base. Tell OmniClaw what you need to communicate, and it immediately creates a complete broadcast draft. Whether launching a system maintenance notice or a post-conversation follow-up, you can review and go live without ever starting from scratch.
Ask OmniClaw for a comprehensive breakdown of your monthly customer acquisition to see exactly how leads enter your pipeline—whether via staff QR codes, keyword automation, or manual assignments. Gain total visibility into lead attribution so you know precisely where to double down and where to scale back.
Instantly evaluate which products and outreach strategies are actually driving revenue. Ask OmniClaw about your product referral links and mass messaging campaigns to get a full performance analysis covering messages sent, click-through rates, generated revenue, and average order value (AOV) so you can scale what works.
OmniClaw is built around your team’s existing permissions. Every response is scoped to what each person is allowed to
see so the right people always get the right information, and nothing more.
Loved by
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
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