Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Looking for an easy way to send WhatsApp broadcast messages to your customer list?
Omnichat’s WhatsApp Broadcast solution lets you send personalised, targeted messages in bulk—also known as WhatsApp blasts—with rich media templates and real-time analytics. Ideal for marketing campaigns, new product launches, or remarketing workflows.
Easily send broadcast messages across WhatsApp, Facebook Messenger, and LINE to reach your segmented audience with precision and scale.
Segment your audience across WhatsApp, Facebook Messenger, and LINE based on conversation history and engagement data, so each broadcast message reaches the right customers at the right time.
Schedule WhatsApp broadcast messages in advance to reach customers at the most effective time for promotions, product launches, and remarketing campaigns.
Track broadcast performance from delivery and open rates to clicks and purchase conversions, so your business can measure the impact of every WhatsApp broadcast campaign.
Omnichat helps businesses manage WhatsApp broadcast campaigns more effectively with precise targeting, flexible message templates, automated segmentation, and clear performance insights.
Identify the most relevant audience for each WhatsApp broadcast message using filters based on customer behaviour, purchase history, and engagement data.
Conditions include:
Customise WhatsApp broadcast messages with rich media templates and dynamic variables to improve engagement and drive higher conversions.
Templates include:
Automatically tag customers based on their interactions, then send personalised remarketing messages to each segment for more relevant follow-up and better campaign targeting.
Analyse the performance of your WhatsApp, Facebook Messenger, and LINE broadcast messages by tracking delivery, open, click, and conversion metrics to optimise campaign ROI.
A WhatsApp broadcast message allows businesses to send the same message to multiple contacts at once. Each recipient receives the message in an individual chat, so they cannot see who else received it and any replies remain private.
WhatsApp broadcast messages are sent privately to multiple recipients as separate chats. A WhatsApp group is a shared conversation where all participants can see messages and replies from everyone in the group.
To set up a WhatsApp blast effectively, start by segmenting your audience clearly based on tags, behaviour, or purchase history. Then create personalised content, use rich media or template messages where relevant, schedule your broadcast for the best timing, and review performance data such as opens, clicks, and conversions to improve future campaigns.
Omnichat integrates with the WhatsApp Business API, allowing businesses to send WhatsApp broadcast messages more efficiently. You can upload or synchronise your contact list, choose from pre-built templates or rich media formats, segment audiences using tags or interaction data, send immediately or schedule the broadcast, and track open, click, and conversion performance through real time analytics.
Yes. Omnichat is an omnichannel chat commerce platform that supports broadcast messaging across WhatsApp, Facebook Messenger, and LINE through a unified interface, making it easier for businesses to manage cross channel campaigns and audience segmentation in one place.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
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