Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Looking for an easy way to send WhatsApp broadcast messages to your customer list?
Omnichat’s WhatsApp Broadcast solution lets you send personalised, targeted messages in bulk—also known as WhatsApp blasts—with rich media templates and real-time analytics. Ideal for marketing campaigns, new product launches, or remarketing workflows.
Easily send broadcast messages across WhatsApp, Facebook Messenger, and LINE to reach your segmented audience with precision and scale.
Further filter audience with WhatsApp, Facebook, and LINE based on their conversation history
Support scheduling messages to communicate directly with customers at the most opportune times
Comprehensive tracking from sending, opening, clicking to purchase conversion
Locate the target audience with the highest conversion rate with filtering.
Conditions include:
Customise your broadcast messages using rich templates and variables to enhance interaction and drive higher conversions.
Templates include:
Automatically tag customers based on their interactions, then send personalised remarketing messages to each segment.
Analyse the performance of your WhatsApp, Facebook, and LINE broadcast messages – track send, open, click, and conversion metrics to optimise ROI.
A WhatsApp broadcast message allows businesses to send the same message to multiple contacts at once. Each recipient receives it as an individual chat – so they won’t see who else received it and replies remain private.
Broadcast messages are sent one-way: you send, recipients receive it privately and independently. In contrast, WhatsApp group messages are shared in a collective chat where everyone can see all participant responses.
Best practices include:
Omnichat integrates with WhatsApp Business API, enabling you to:
Yes – Omnichat is an omnichannel chat commerce platform that integrates WhatsApp, Facebook Messenger, and LINE into a single broadcast messaging interface.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Book a Demo
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Automatically assign conversations to specific stores and sales representatives by triggering through certain keywords.
Automatically assign new customers to salespersons by uploading staff roster.