The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Collect and map scattered customer data to create 360-degree customer profiles for automated and personalised journeys.
Select the most suitable messaging channel for your customers at the right time
Engage customers through automated and personalised messages, leveraging accurate customer segmentation
Track customer preference to facilitate customised message creation for different scenarios, e.g. First visit, Join membership, Second purchase, etc
Build a comprehensive customer database by integrating with data management systems, such as customer management platforms, online store backends, and member segmentation systems
Integrate data from physical stores such as purchase history, membership information, and inventory, and launch remarketing campaigns based on consumer behaviour
Easily guide your customers to different channels with a single click, and bind their identities across those channels. Leverage different platforms for maximising marketing efforts
Track fragmented data and map social profiles to create a 360-degree customer profile.
Automated personalised journeys strengthen relationships, build brand loyalty, and encourage repurchases.
Flexibly set trigger conditions and rules of the journey based on customer data e.g. checkout, membership upgrades, or reaching a target spending amount
Refine your communication by segmenting based on customer shopping behaviour, binding status, custom data, and more
Broadcast, audience segmentation, tag management and scheduling time delays
Tailor your message content with data from API integrations, customer information, and behaviour data collected by Omnichat.
Sync customers’ member data to Omnichat for instant access to member information without downloading another app or going through the hassle of re-logging in.
Send personalised remarketing messages tailored to each membership level, enticing customers to repurchase by offering incentives.
Effortlessly integrate customer identities across WhatsApp, Facebook, Instagram and LINE with just a few clicks.
Consolidate all data, tags, and customer information into a unified customer profile through seamless navigation.
Analyse contacts’ current status, growth rate and growth momentum to gain insights into ‘Contact Sources’ and ‘Binding Sources’, and optimise conversions and future marketing planning.
Integrate CRM and e-commerce systems for consolidated customer profiles, cross-system journey triggers, and interactive notifications.
Boost targeted remarketing efforts and enhance operational efficiency.
Integrate Meta and LINE ad platforms to fully track user journeys from ad engagement to conversion.
Send conversion events and lists from WhatsApp and LINE back to the ad platforms to enhance ad performance tracking, optimise ad placements, and build precise audience segments.
With Omnichat’s Open API and Webhook, you can integrate any system or data for further utilisation.
Open API Supports:
Additionally, Omnichat supports integrating with other systems’ APIs, making it easy to unify your digital marketing tools.
Loved by
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
Book a Demo
