SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Power up your business with team collaboration, marketing automation, interactive campaigns and personalised broadcasts on WhatsApp.
Build customer confidence and avoid confusion with fake accounts
24/7 Chatbot, Keyword auto-reply and auto assignment for time saving
Seamlessly integrate multiple WhatsApp accounts with multi-user access
Send bulk messages without blocks, and schedule them in advance
Send automated WhatsApp reminders for unchecked items, rescuing lost orders
Coupons are available online and in-store, effectively increasing conversion rates
Streamline Your Workflow with Automated Customer Service through WhatsApp
Hassle-free communications across teams. Manage conversations simultaneously, auto-assign chats to corresponding teammates, and fast follow up enquiries with internal notes.
Simply build your automated Chatbot through Drag-and-Drop for customer support and segmentation.
Double work efficiency by setting up automatic responses to frequently asked questions.
Build your Social CRM by utilising WhatsApp and Chatbot. Collect customer social data, connect with your eCommerce platforms, CRM and payment systems, and scale your marketing strategies with a consolidated database.
Engage Your Customers with Conversational Marketing
Remind customers of unchecked items in shopping carts via automated WhatsApp messages.
Enhance conversion rates by automatically importing product information into messages, while also offering additional discounts.
Drive conversions effectively with coupons. Leverage Omnichat to deliver WhatsApp coupons and track the performance effortlessly. You can set up the countdown timer and coupon distribution quantity to maximise sales potential.
Grow Your Business with Chat Commerce
Streamline your sales funnel by offering a one-stop shopping experience on WhatsApp. Customers can browse products, place orders and pay directly with WhatsApp Catalog and Payment, enjoying the convenience of Chat-and-Buy journey.
Enable salespeople to recommend products from the catalog to customers. All the conversion results can be tracked for commission recognition, applicable to eshops and WhatsApp.
Differences between WhatsApp Accounts
Features
WhatsApp
Messenger
WhatsApp
Business App
WhatsApp
Business API
Limited
Limited
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.