Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Transform your human resources management by leveraging WhatsApp, Hong Kong’s most widely adopted messaging platform, to streamline complex HR processes from end to end, enhancing the employee experience and significantly reducing administrative overhead.
Instantly enhance your company’s credibility and boost applicant confidence with your official account.
Facilitate team collaboration with support for multiple device logins, allowing your organisation to manage interactions between HR and employees efficiently.
Benefit from end-to-end encryption for all 1:1 chats to ensure privacy and data protection. Access conversation history via secure cloud backup for seamless communication.
Recruit talents via WhatsApp broadcasts or guide interested applicants to register through WhatsApp using chatbots, while pre-configured keyword auto-responses ensure round-the-clock engagement with applicants.
The platform also supports the automatic routing of queries to the relevant team members, so as to maintaining responsive communication throughout the hiring journey.
Share interview details on WhatsApp to achieve higher open and response rates, with all one-on-one conversations encrypted to ensure privacy and data protection.
Transform traditional onboarding procedures into a streamlined digital experience through WhatsApp’s automation and broadcast capabilities.
By enabling document sharing and digital signing directly through WhatsApp, organisations can significantly reduce administrative overhead and paperwork while accelerating the entire pre-onboarding process.
Enhance workplace communication by establishing direct WhatsApp connections between front-line staff and management, facilitating immediate feedback and operational insights.
Deliver timely reminders about essential training sessions and briefings, ensuring maximum participation and engagement.
Utilise WhatsApp broadcasts to share important announcements, including policy updates and company notices, thereby creating a reliable and immediate internal communication channel for disseminating crucial company information.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
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