Keyword auto-assign

Trigger keywords to automatically transfer conversations to designated agents.

Applicable to popular messaging channels

Support WhatsApp, Facebook Messenger, Instagram, LINE and Website Live Chat 

Conditional Assignment

Flexible personnel assignment

Assignment rules can be set for flexible management.

  • Assign conversations to designated agents, permission roles, and branches
  • Assign conversations randomly or in rotation to multiple salespeople
Keywords

Keyword trigger

Auto-assignment can be triggered based on conversation keywords.

4-關鍵字自動指派_EN4
QRcode

QR code trigger

Auto-assignment can be triggered when customers scan the QR code.

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