Engage customers and grow your business with Omnichat’s LINE Business Solution. Create interactive conversations through your LINE Official Account to attract and nurture loyal customers.
Automate membership management and deliver a seamless, convenient, and personalised customer experience across every touchpoint.
Unify customer interactions from LINE Official Account, WhatsApp, Facebook, Instagram, and WeChat into one centralised platform.
Omnichat’s LINE Business solution enables teams to manage every conversation efficiently, track customer data, and deliver faster, more personalised responses that strengthen relationships.
Reach the right audience with targeted and automated LINE campaigns. Send promotional broadcasts or personalised LINE messages to specific customer segments.
Automatically remind users who have abandoned their carts or missed an offer, helping businesses achieve higher engagement and conversion rates.
Bridge online and offline sales through one-to-one LINE Business Chat. Connect customers directly with in-store sales representatives, provide real-time product support, and track performance seamlessly.
With integrated CRM data, brands can accurately measure sales contributions and reward both online and offline efforts.
Effectively deliver your brand message and enhance engagement with Omnichat’s LINE Business Solution.
Create a fully customised LINE Rich Menu to highlight products, promotions, and membership benefits.
This feature drives traffic and conversions around the clock, helping brands enhance customer engagement and provide instant access to key services through their LINE Official Account.
Recover potential sales by sending automated LINE messages to customers who leave items in their shopping carts.
These reminders, complete with product information or exclusive discounts, encourage customers to return and complete their purchases, increasing conversion rates and repeat sales.
Boost participation and brand awareness with interactive campaigns on LINE for Business.
Using Omnichat, you can easily create engaging experiences such as Gashapon, Draw Lots, Scratch Cards, Lucky Roulette, or Slot Machine.
Each campaign supports customisable prizes and winning probabilities, helping businesses strengthen relationships through fun, memorable interactions.
Reach your audience with personalised LINE broadcasts. Filter customer segments accurately and include details such as name or birthday to make each message more relevant and engaging.
With Omnichat’s LINE Business Chat integration, businesses can automate delivery, analyse performance, and continuously refine their marketing strategy.
Whether online or in-store, customers can connect directly with your brand’s LINE Official Account to build stronger, more personalised relationships.
With Omnichat’s LINE Business solution, sales representatives can recognise returning customers, support in-store reservations, and encourage online repurchases through seamless, data-driven interactions.
By importing your product catalogue into Omnichat, sales teams can instantly share and recommend items through LINE Business Chat. Every referral link is automatically tracked, capturing clicks, conversions, and sales performance for transparent revenue recognition.
This empowers brands to deliver personalised service and measurable results across both online and offline channels.
Enhance teamwork and efficiency with Omnichat’s LINE Business Chat. Multiple users can log in to your LINE Official Account simultaneously, allowing teams to manage conversations together in real time.
Messages can be categorised as unresolved, in progress, or completed to ensure that no enquiry is missed and every customer receives timely support.
Conversations can also be automatically assigned to the right team members for follow-up. This reduces internal communication time, speeds up response rates, and delivers a smoother customer service experience across your LINE for Business operations.
LINE Business is a communication and marketing platform that enables brands to connect with customers through their official LINE account. With Omnichat’s LINE Business Solution, companies can automate customer service, manage chat conversations efficiently, and run targeted marketing campaigns to increase engagement and sales.
A personal LINE account is intended for individual communication, while a LINE Business Account (also known as a LINE Official Account) is built for companies to engage with their customers. It provides professional features such as chat automation, broadcast messaging, customer segmentation, and CRM integration that help businesses deliver better service and marketing performance.
Yes. Omnichat’s LINE Business Chat allows multiple team members to log in and collaborate simultaneously. Conversations can be assigned, tagged, and tracked, ensuring customers always receive prompt and consistent replies.
LINE for Business lets brands create personalised campaigns using broadcast messages, rich menus, and interactive promotions such as scratch cards or lucky draws. When integrated with Omnichat’s CRM and automation tools, businesses can track performance, nurture leads, and achieve higher conversion rates.
You can easily integrate your existing LINE Official Account with Omnichat or set up a new LINE Business Account through our platform. Our team will help you configure, customise, and automate your setup to make customer engagement more effective. Book a free demo to get started.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.
