QV Skincare
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
Omnichat is a tuition centre management system built on WhatsApp. It answers course enquiries, books trial lessons and follows up admissions.
Every message becomes a personalised enrollment journey, with auto-replies, smart tags and team handovers in one Social CRM.
Without a learning centre management system for enquiries, many enrollments are lost between the first message and the follow-up.
Parents and students lose interest when a tuition centre takes too long to answer questions about courses, levels and fees. Staff spend their day on repetitive replies instead of one-to-one advice.
Enquiries from WhatsApp, Facebook and Instagram end up in different inboxes, so follow-ups are missed and parents get mixed answers.
Sending generic messages to all prospective students overlooks individual interests and academic goals, resulting in low engagement and wasted marketing budget for schools and learning centres.
Omnichat’s tuition centre management system connects every admission step in WhatsApp: lead capture, enquiry handling, trial booking and follow-up campaigns.
Turn QR code scans at education expos, open days and seminars into instant leads. Once a parent or student connects via WhatsApp, automated flows tag their interests, send programme information and schedule follow-ups, so your admission CRM keeps every lead moving towards enrollment.
Replace a static online enquiry form with one-click chat. Website visitors move straight to WhatsApp, Facebook Messenger or Instagram, where a 24/7 course enquiry bot powered by Omni AI answers FAQs, qualifies prospective students, applies smart tags and shares the right course details, so no enquiry goes unanswered.
Let students and parents book courses or trial lessons directly in WhatsApp, with no back-and-forth. When they tap “Book Lesson”, a WhatsApp Flow collects key details such as age and availability, applies smart tags and sends confirmations and reminders automatically.
This enrollment CRM workflow saves your admin team time and makes sure each student is placed in the right class at your education centre.
Tag prospective students by their intended intake period, then send application reminders, scholarship alerts and deadline notices through WhatsApp broadcasts or LINE, without manual work.
Automated customer journeys help you manage time-sensitive enrollment cycles for any school or academy.
A tuition centre management system usually handles timetables, attendance and fee records. An education CRM such as Omnichat manages the conversations around them: enquiries, trial bookings, admission follow-ups and parent updates, all in WhatsApp CRM. Many tuition centres use both, one for daily operations and one for enrollment.
Add a WhatsApp chat button or website live chat next to, or instead of, your online enquiry form. Visitors start a conversation in one click, and an auto-reply answers common questions straight away. Each enquiry is tagged by course interest, so your team can follow up in the same chat.
Smart tags label each prospective student by course, level or intended intake while the chat happens. Schools can then send reminders, scholarship alerts or deadline notices to the right group only, instead of one message to everyone. In Omnichat, tags and chat history sit together in one Social CDP profile.
Yes. With WhatsApp Flows, parents fill in the student’s age, level and preferred time in a form inside the chat, then receive an automatic confirmation and reminder. The answers are tagged on the contact’s profile, so staff can place each student in the right class without calling back.
Look for four things: an official WhatsApp Business API connection, a shared inbox with automatic routing for your team, automated trial booking and reminders, and audience tags for targeted messages. Omnichat offers all four for tuition centres and schools in Hong Kong. Book a demo to see how it fits your courses.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.