Broadcast
Broadcast WhatsApp, Facebook, LINE messages to target audience. Reports for reviewing revenue and click-through rate results are generated automatically.
Reduced manual workload
WhatsApp broadcasts boosted attendance
Increased the WhatsApp booking rate
MS.RIGHT MEDICAL is dedicated to creating value and building self-confidence for women, offering professional laser hair removal and medical aesthetic services. With “Personalised Customisation” at its core, their expert team of beauticians and therapists provides precision-driven advice to help every woman achieve a beautiful transformation.
MS.RIGHT MEDICAL implemented Omnichat’s WhatsApp Business API Marketing Automation
Omnichat automates our complex booking process, allowing our team to focus entirely on professional treatments and consultations. Balancing operational efficiency with a personalised customer experience is key to winning long-term trust.
MS.RIGHT MEDICAL utilised Click-to-WhatsApp Ads (CTWA). When potential customers click a Facebook ad, they are redirected to WhatsApp with a pre-set message: “I’d like to inquire about the $380 hair removal offer.” The system immediately sends an automated reply with offer details, allowing the team to address concerns instantly and provide personalised advice, effectively shortening the consideration cycle.
MS.RIGHT MEDICAL paired segmentation tags with WhatsApp Precision Broadcasting to achieve remarkable results: By automating WhatsApp reminders before treatments, appointment attendance increased by 80%. Clients can also reply instantly to reschedule, allowing the brand to release slots to other patients earlier.
Tracking the ROI of influencers was once a challenge. MS.RIGHT MEDICAL now uses Omnichat’s Keyword Auto-Reply function. When a client enters a specific KOL’s name, the system instantly triggers that KOL’s exclusive offer.
The enterprise no longer needs manual tallying; the Omnichat backend automatically records the trigger count and subsequent conversions for every keyword. This allows the brand to evaluate the lead volume, actual bookings, and true ROI for each KOL
By leveraging multi-channel marketing automation, the brand successfully reduced manual workload by 60%, freeing up staff to focus on high-value consultations.
Connecting with product feed, sales agents can send product referral links with a few clicks, which increases conversion rate.
Personalised replies can be sent when customers comment on FB / IG posts or stories.
Book a Demo
