Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Integrate your data across different platforms and create automated personalised interactions through WhatsApp, Facebook or LINE, optimising customer experience.
Integrate social channels, utilise pixel tracking, and integrate APIs to gather comprehensive customer data
Deliver customised messages and enhance precise customer interactions by leveraging customer data
No coding is required to set up the journey. You can easily edit the journeys at any time on the visual interface to optimise effectiveness
Seamlessly integrate customer data from your e-commerce and CRM platforms. Understand your target audience and send accurate messages at key moments
Trigger your journeys based on customer shopping behaviours, member information updates, web browsing history, and social interactions
Design your customised journeys effortlessly using a non-coding and visualised interface. Deliver messages tailored to your audience to increase effectiveness
Segment various audience groups using tags and custom attributes, and automatically deliver personalised messages through WhatsApp, Facebook Messenger or LINE, thereby increasing purchase opportunities
Monitor the overall performance of the journey in real-time, including revenue, orders, message volume, and completion rate, and make modifications to the journey at any time
Automatically deliver your promotional messages to new customers in a timely manner, promoting ongoing interactions, fostering brand familiarity, and building favourable customer sentiment.
Integrate customer data from various e-commerce and CRM platforms, and automatically send customised discounts based on their spending amount and membership status, encouraging repurchases and leading to higher conversions.
Send targeted messages automatically based on whether your WhatsApp contacts have become official website members or completed their first purchase.
Encourage your WhatsApp contacts to become official website members and make their first purchase by offering them a special new joiner discount.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.