Eatizen
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel solutions — boosting marketing, customer service, and sales growth by up to 5x.
Handle customer inquiries 24/7 with smooth conversations across all channels, delivering true omnichannel customer service that boosts satisfaction and loyalty.
Drive sales with personalised product recommendations and guided purchasing, all within an integrated omnichannel commerce platform for higher conversions.
Effortlessly generate campaign briefs, define target audiences, and craft content with the power of AI as a core part of effective omnichannel marketing.
Track interactions, automate rewards, and deliver personalised experiences to strengthen retention across your omnichannel retail presence.
Automate appointment scheduling with real-time availability and personalised booking experiences, all managed through our unified omnichannel solutions.
Build your own specialised agent for unique business workflows, leveraging Omnichat’s flexible omnichannel solutions to fit any industry need.
Omnichat, an official WhatsApp Business Solution Provider and a Meta and LINE business partner, unifies all messaging channels through its AI-driven omnichannel solutions.
Resolve customer needs quickly and efficiently with smart automation and seamless collaboration between AI agents and human teams, delivering true omnichannel customer service and hyper-personalised experiences that drive results.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Achieve better ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games.
AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Break down online and offline sales barriers with our omnichannel commerce platform. Connect with customers at the perfect moment, accurately predict their needs, and deliver personalised offers across WhatsApp, LINE, and other channels.
Track real-time statistics and measure revenue contribution from each salesperson or shop, supporting growth for omnichannel retail businesses.
Leverage AI to unify social identities and create 360° customer profiles for smarter engagement. Trigger personalised WhatsApp messages based on purchase behaviour, powered by our integrated omnichannel solutions.
Media Coverage
Omnichat Secures ISO/IEC 27001:2022
Information Security Management Systems Certification
Loved by
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Book a Demo
Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Awards
