From inquiries and check-in reminders to mid-trip support, post-travel feedback, and remarketing — automate every interaction your travelers expect with Omnichat.
Whether it’s a simple FAQ or a mid-trip issue, slow responses cause frustration, drop-offs, and missed sales.
Split messaging across platforms leads to missed follow-ups, inconsistent service, and poor booking visibility.
Generic broadcasts push irrelevant offers to the wrong travelers, wasting budget and attention.
Whether it’s a message from WhatsApp, LINE or a comment on your Facebook or Instagram posts, you can automatically respond in real-time, collect traveler preferences, and deliver personalized content that drives action.
No redirects, no confusion. Let your team or chatbot guide travelers through the booking process —within WhatsApp or LINE—while centralizing all inquiries in one interface.
Whether it’s check-in issues, itinerary questions, or emergencies, travelers get instant replies—24/7. Agents can jump in when needed with full chat history.
Boost retention with personalized re-engagement: Trigger post-trip journeys using CRM data for thank-you messages, feedback, coupons, and birthday offers, all personalized to drive return bookings.
Handle all support cases from WhatsApp, Facebook, Instagram, LINE and web chat in a single inbox. Use chatbot flows, keyword auto-replies, and smart routing to resolve issues faster—with full control and visibility.
Launch gamified campaigns, send coupons, and broadcast across channels with ease. Use loyalty points, digital membership cards, and automated journeys to turn first-time buyers into long-term customers.
Deploy intelligent AI agents across customer service, sales, and marketing—ready to handle inquiries, recommend products, and guide customers 24/7. Customize each agent’s knowledge and tone using your own content, like documents or web pages.
Merge chat, web, and offline data into one customer profile. Segment by behavior, sync with ads, and launch precision marketing with full visibility from first chat to final sale.
Let customers connect with a chosen store and chat directly with a sales agent, or browse and buy on their own—all within the messaging app. No redirects, no friction—just a seamless path to purchase that drives higher conversion, online and offline.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
WhatsApp 有助提升客戶服務的效率，自動聊天機械人高效處理超過 90% 的一般查詢，讓團隊能夠專注於市場推廣工作及維繫客戶關係。
– 香港人壽 首席市務總監 Jonathan Ko
透過 WhatsApp Broadcast 一次傳送大量訊息予顧客，於顧客旅程的各個階段精準觸及目標客戶，訊息開啟率高達 80%，點擊率亦達到 10%！
– 大昌行汽車 市場營銷主管 Geoffrey Ng 及 資訊科技主管 YP Chiu
利用 WhatsApp Broadcast (廣播訊息) 一次向大量顧客發送營銷優惠，顧客可即時於 WhatsApp 跟健康顧問進行購買及預約領取試用裝，創造出高達 50% 的點擊率(CTR) 。
– 維特健靈 集團資訊科技總監 Terrence Siu
萬寧透過 WhatsApp 和顧客建立個人聯繫，WhatsApp 的訊息開啟率比 SMS 的高出 3 倍，而 WhatsApp 的訊息點擊率更比 Email 高出 8 倍。
– Jammy Chiu, Head of Digital Business of Mannings
Benefit 顧客於網站或通訊軟件，直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務，令預約率大幅提高30%！
– Benefit Cosmetics 零售和營運經理 Sue Leung
預約示範
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整合多個社交媒體，包括 WhatsApp、Facebook、Instagram、LINE、 WeChat 以及網站 Live Chat 實現自動化客服，節省 50% 溝通時間。
全天候自動回覆，支援 WhatsApp、Facebook Messenger、Instagram、LINE 官方帳號、官網 Live Chat，創造無縫的客服、營銷與購物體驗。
