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Automotive

Supercharge Your Auto Sales with Automation and Integration

Transforming inquiries into test drives and showroom visits. Omnichat consolidates conversations into one inbox, automates instant replies, captures leads, books appointments, and builds CRM profiles 24/7.

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Trusted by 5000+ Clients Worldwide

Response Delay

Slow replies frustrate customers and increase the risk of losing leads to faster competitors.

Communication Gaps

Sales and support teams juggle too many channels, resulting in misalignment, missed follow-ups, and poor handoffs.

Data Blindspots

Without unified insights, teams can’t personalize conversations or act on customer intent.

Automotive Use Cases

Using WhatsApp Flow for Test Drive Booking

  • Turn interest into action with step-by-step flows that let customers choose their preferred car model, dealership location, and time slot—all within WhatsApp.
  • Reduce no-shows by automatically sending confirmation messages and timely reminders after the booking is completed.
  • Collect key preferences before the visit so your sales team can deliver a more personalized, efficient test drive experience.

From Chatbot to Showroom: Your OMO Strategy in Action

Utilize a smart chatbot to greet customers 24/7, answer questions in real time, and gather details like preferred model and location. Guide them through simple choices to clarify their intent for better prioritization. Pass qualified leads to sales agents with complete context for fast, personalized follow-ups.

Auto Reply & Rewards: Turn Comments into Contacts

  • Automated Facebook comment replies with custom messages guide users to the next step.
  • Encourage WhatsApp adds for promo codes, coupons, or limited offers, converting engagement into leads.
  • Grow your WhatsApp contact list seamlessly and reward genuine interest for remarketing and direct communication.

Omnichannel Strategy That Connects Every Step of the Automotive Journey

  • Centralize conversations from LINE, WhatsApp, Facebook, Instagram, and WeChat — from first inquiry to test drive booking — all in one place.
  • Guide leads to showroom visits, service appointments, and promotions with automation that connects digital touchpoints to real-world results.
  • Automate follow-ups, send service reminders, and manage loyalty campaigns to keep customers engaged well beyond the initial sale.

Segmented Messaging That Drives Loyalty

  • Tailor messages based on customer actions (showroom visits, car rentals, purchases, service bookings) automatically.
  • Group customers by interest, car model, or engagement to trigger timely, relevant messages.
  • Schedule offers, reminders, and VIP perks to boost repeat visits and long-term retention.

Omnichannel Customer Experience Platform:

Transform Marketing, Sales & Support

Unified Customer Support

Handle all support cases from WhatsApp, Facebook, Instagram, LINE and web chat in a single inbox. Use chatbot flows, keyword auto-replies, and smart routing to resolve issues faster—with full control and visibility.

Interactive Marketing Tools

Launch gamified campaigns, send coupons, and broadcast across channels with ease. Use loyalty points, digital membership cards, and automated journeys to turn first-time buyers into long-term customers.

AI Agents for Sales, CS, Marketing, and more

Deploy intelligent AI agents across customer service, sales, and marketing—ready to handle inquiries, recommend products, and guide customers 24/7. Customize each agent’s knowledge and tone using your own content, like documents or web pages.

Social CDP for Smart Targeting

Merge chat, web, and offline data into one customer profile. Segment by behavior, sync with ads, and launch precision marketing with full visibility from first chat to final sale.

Increase Conversion Rates with Dedicated Sales Agents and In-Chat Purchases

Let customers connect with a chosen store and chat directly with a sales agent, or browse and buy on their own—all within the messaging app. No redirects, no friction—just a seamless path to purchase that drives higher conversion, online and offline.

Automotive Use Cases

From Chatbot to Showroom: Your OMO Strategy in Action

Utilize a smart chatbot to greet customers 24/7, answer questions in real time, and gather details like preferred model and location. Guide them through simple choices to clarify their intent for better prioritization. Pass qualified leads to sales agents with complete context for fast, personalized follow-ups.

Auto Reply & Rewards: Turn Comments into Contacts

  • Automated Facebook comment replies with custom messages guide users to the next step.
  • Encourage WhatsApp adds for promo codes, coupons, or limited offers, converting engagement into leads.
  • Grow your WhatsApp contact list seamlessly and reward genuine interest for remarketing and direct communication.

Segmented Messaging That Drives Loyalty

  • Tailor messages based on customer actions (showroom visits, car rentals, purchases, service bookings) automatically.
  • Group customers by interest, car model, or engagement to trigger timely, relevant messages.
  • Schedule offers, reminders, and VIP perks to boost repeat visits and long-term retention.

Omnichannel Strategy That Connects Every Step of the Automotive Journey

  • Centralize conversations from LINE, WhatsApp, Facebook, Instagram, and WeChat — from first inquiry to test drive booking — all in one place.
  • Guide leads to showroom visits, service appointments, and promotions with automation that connects digital touchpoints to real-world results.
  • Automate follow-ups, send service reminders, and manage loyalty campaigns to keep customers engaged well beyond the initial sale.

Using WhatsApp Flow for Test Drive Booking

  • Turn interest into action with step-by-step flows that let customers choose their preferred car model, dealership location, and time slot—all within WhatsApp.
  • Reduce no-shows by automatically sending confirmation messages and timely reminders after the booking is completed.
  • Collect key preferences before the visit so your sales team can deliver a more personalized, efficient test drive experience.

Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%

Eatizen 美心薈

我們善用 Omni-AI 賦能內部團隊，顯著提升了工作效率和數據分析的深度，持續取得更理想的營銷成果。

— 美心集團數碼業務總監 Eileen Tang

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SMCP

我們銳意透過 WhatsApp 提供一對一個人化服務，由售前到售後，並善用數據分析深入了解顧客需求。

— SMCP 區域數字化發展及營運總監 Howell Wong

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Bauhaus

WhatsApp 不單提升了我們的銷售額，更改善了客戶服務效率及市場推廣效益。

— Bauhaus 董事總經理 Frances Wong

了解完整案例

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Social CDP

收集、整合跨渠道數據，創造獨一無二的全渠道個人化顧客檔案。

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預存回覆

事先儲存常見問題回覆，秒速解決顧客問題。
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滿意度調查

在客服對話結束後，自動邀請顧客留下評分與建議。
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全渠道客服系統

整合多個社交媒體，包括 WhatsApp、Facebook、Instagram、LINE、 WeChat 以及網站 Live Chat 實現自動化客服，節省 50% 溝通時間。

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購物車再行銷

用 WhatsApp、Facebook、LINE 訊息自動提醒未結帳顧客完成付款，挽回龐大的流失率。

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官網顧客營銷

自動追蹤網站瀏覽行為，觸發站內營銷訊息，並為顧客貼上標籤，提高轉換率。

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互動遊戲

運用小遊戲與顧客互動，取代傳統文字訊息，提升購物體驗。

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優惠券管理

輕鬆設計、靈活管理優惠券，吸引並轉換您的客戶，實體門市、網站皆適用。

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訊息廣播

串接 WhatsApp、Facebook 、LINE 廣播訊息至精準受眾，並自動產出數據報告紀錄收益、點擊率成效。

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Chatbot 聊天機械人

全天候自動回覆，支援 WhatsApp、Facebook Messenger、Instagram、LINE 官方帳號、官網 Live Chat，創造無縫的客服、營銷與購物體驗。

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