Bauhaus
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
Attract and convert your customers using WhatsApp coupons! Design and manage coupons that are applicable to both offline and online stores with flexibility.
Drive conversions with special, limited-time coupons that create a sense of urgency and prompt customers to act quickly.
Monitor statistics such as the number distributed, received, and redeemed to maximise conversions.
Offer discounts to VIPs by sharing exclusive coupons in one-on-one conversations with your VIP customers.
This approach encourages them to engage more with your brand and take advantage of special offers. It helps drive higher sales and loyalty from your best customers.
Providing coupons after resolving customer service enquiries can significantly improve the overall customer experience and increase the chances of repeat purchases.
This approach supports the customers throughout their customer journey, rewarding positive interactions and building loyalty.
Distributing coupons across multiple marketing communication channels such as WhatsApp, Facebook, Instagram, or LINE helps increase reach and customer engagement.
Use coupon management software to streamline your campaigns and efficiently manage promo codes. Digital coupon formats allow for seamless integration and performance tracking across platforms.
It supports your overall marketing strategy by enabling targeted distribution, automation, and optimisation of promotional offers.
Customise the timing and quantity of coupon distribution for different campaigns to make your campaigns more effective and to build customer loyalty.
Apply segmentation tags to customers based on behaviour or preferences to target the right audience.
Further increase the redemption rate by implementing a “first-come, first-served” approach. Support tracking the effectiveness of coupon distribution to optimise your strategy.
Support discount codes, barcodes, QR codes, and discount coupons, all usable for both online and in-store purchases, to provide discounts to your customers in the way that best fits your campaign.
Effortlessly distribute individual serial numbers to your customers by uploading a serial number pack. You can also track the effectiveness of each coupon in driving sales and customer engagement.
Provide indicators for tracking coupon effectiveness, such as the number of coupons distributed, received, and redeemed. Tracking these metrics is crucial for measuring customer engagement and understanding the impact of coupon marketing on your overall strategy.
By analysing and evaluating the results, you can identify trends, improve personalisation, and maximise the benefits of each campaign.
Utilise chatbot, broadcast messaging, Facebook and Instagram post auto-replies, or interactive games to distribute coupons and automate your campaigns. These tools help improve coupon marketing strategies and drive customer engagement.
Automation enables you to personalise offers for the right customer segments, optimise campaigns for maximum impact, and increase conversions and sales.
Coupon marketing is a strategic approach used by businesses to attract, engage, and retain customers through discounts, deals, and incentives. It helps drive short-term conversions and build long-term loyalty, making it a powerful tool in any marketing plan.
Coupon marketing increases brand awareness, encourages repeat purchases, and supports new customer acquisition. When combined with tools like WhatsApp product catalog and payment integration or OMO (online-merge-offline) sales tracking, it enables a seamless customer journey across multiple touchpoints, improving conversion rates and ROI.
Coupons motivate customers to take action, such as making a purchase, signing up for a service, or returning to your store. With features like 24/7 automated chatbots and unified management of multi-channel conversations, businesses can deliver personalized, timely offers that improve engagement and increase customer satisfaction.
Coupon marketing helps increase conversions, track redemptions, strengthen customer loyalty, and enable personalised campaigns through Social CRM. By distributing coupons across WhatsApp, Facebook, Instagram, and LINE, businesses can reach customers wherever they are. Combined with Omnichat’s ability to support online and offline coupon usage, this creates a seamless and measurable coupon strategy.
Start by defining your campaign goals and target audience. Use segmentation tools, such as Social CRM, to tailor offers based on customer behaviour. Automate coupon delivery using tools like chatbots or broadcasts, then track results to refine your approach. Platforms like Omnichat make it easy to manage everything from coupon creation to campaign optimisation in one place.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.