Bauhaus
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
Attract and convert your customers using WhatsApp coupons! Design and manage coupons that are applicable to both offline and online stores with flexibility.
Drive conversions with special, limited-time coupons. Support countdown and tracking features, as well as monitor statistics such as the number distributed, received, and redeemed
Offer exclusive coupons to VIPs in one-on-one conversations, increasing customer loyalty and sales
Provide coupons to customers after handling service enquiries to increase customer loyalty and the likelihood of repeat orders
Deliver coupons on WhatsApp, Facebook, Instagram, or LINE to align with your business needs.
Customise the timing and quantity of coupon distribution for different campaigns. Further increase redemption rate by implementing a “first-come, first-served” approach.
Apply segmentation tags for customers who have already claimed coupons to enable future remarketing efforts.
Support discount codes, barcodes, QR codes, usable for both online and in-store purchases.
Effortlessly distribute individual serial numbers to your customers by uploading a serial number pack.
Provide indicators for tracking coupon effectiveness: the number distributed, received, and redeemed.
Utilise Chatbot, Broadcast, FB and IG post auto-reply, or interactive games to distribute coupons, improving marketing strategies and driving engagements.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.