SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Unify customer interactions and data across WhatsApp, Facebook and Instagram with AI-powered conversational suite — delivering personalised experiences with 5x higher conversions.
Automatically generate accurate responses, handle customer enquiries across all social channels 24/7
Drive sales with personalised product recommendations and guided the shopping process
Easily generate campaign briefs, define target audiences, and craft message content using AI
Track interactions, automate rewards, and deliver personalised experiences to enhance customer retention
Automate appointment scheduling with real-time availability and personalised booking experiences
Build your own specialised AI smart assistants and AI chatbots for unique business workflows
Why Omnichat?
Omnichat, an official WhatsApp Business Solution Provider and a Meta and LINE business partner, unifies all messaging channels through its AI-driven platform.
Resolve customer needs quickly and efficiently with smart automation and seamless collaboration between AI agents and human teams, delivering a hyper-personalised experience that drives results.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging.
Achieve better ROI with automated messaging campaigns – personalised broadcast, coupons and interactive games.
Break down online and offline sales barriers with AI-powered conversations. Connect with customers at the perfect moment, accurately predict their needs, and deliver personalised offers across WhatsApp, LINE and other channels.
Track real-time statistics and measure revenue contribution from each salespersons or shops.
Leverage AI to unify social identities and create 360° customer profiles for smarter engagement. Trigger personalised WhatsApp messages based on the purchase behaviour.
Media Coverage
Omnichat Secures ISO/IEC 27001:2022
Information Security Management Systems Certification
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
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