QV Skincare
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel CRM platform. Automate social conversations and boost revenue by up to 5x.
Turn a single idea into a complete, automated journey. Omni AI instantly generates conversational flows, engaging copy, and visuals, allowing you to deploy complex marketing automations without multiple tools or development teams.
Omni AI autonomously orchestrates your entire customer journey—from strategic planning and campaign sequencing to real-time performance analysis—fully integrated with a built-in creative studio and data-driven insights.
Bridge the gap between online and offline sales on an omnichannel commerce platform. Capture high-intent leads instantly, predict customer needs with AI, and deliver hyper-personalised offers across WhatsApp, LINE, FB and IG. Gain full ROI visibility with real-time sales attribution to measure every salesperson’s performance.
As an official WhatsApp Business Solution Provider and a Meta and LINE business partner, Omnichat centalises all messages across WhatsApp Business API, Instagram, Facebook Messenger, LINE and WeChat, delivering a centralised, AI-enhanced platform built for global scale and compliance.
the Customer Journey
seamless lead escalation and customer conversion.
Input a simple campaign goal, and the Omni AI engine autonomously structures the complete conversational workflow. It generates platform-specific copy, creates rich media assets, and maps out complex conditional logic, allowing marketers to deploy sophisticated chat campaigns in seconds without manual setup.
Deploy advanced Conversational AI that goes beyond basic bots to understand complex customer requests in real time. Whether acting as a dedicated shopping, sales, or CS agent, these autonomous assistants handle product enquiries contextually and utilise smart routing to seamlessly escalate high-value opportunities to your expert teams.
Operate from a unified interface that synchronises cross-channel data to orchestrate high-ROI broadcasts, digital coupons, and interactive gamification. Leverage real-time AI Copilot capabilities to monitor automated flows and intervene instantly, allowing your team to take over high-value conversations seamlessly without switching platforms or losing customer context.
Seamlessly connect external AI models and agents with Omni AI. Extend your capabilities into a unified conversation flow to build scalable, high-impact business scenarios.
Loved by
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
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