QV Skincare
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
Omnichat is a WhatsApp booking system and F&B CRM for Hong Kong restaurants. Confirm tables, cut no-shows and win repeat diners, all in WhatsApp.
From festive catering to birthday offers and loyalty points, Omnichat turns first-time diners into regulars.
Booking requests on WhatsApp or LINE go unanswered during peak hours, leading to lost tables, no-shows and missed revenue. Without a restaurant booking system that replies in the chat, every slow response is a diner who books elsewhere.
Ad clicks and social comments rarely turn into table reservations or delivery orders when there is no chat automation or follow-up in place, so F&B marketing budgets go to waste.
Most diners hear nothing after their meal. Without an F&B CRM that remembers each guest, restaurants miss the chance to drive return visits and loyalty.
Omnichat stops social media traffic going to waste. When a guest asks about the menu in a post comment or replies to a Story on Instagram or Facebook, Omnichat captures the lead and moves the conversation to WhatsApp.
Automated chat flows then guide the guest to confirm a table reservation or place an order straight away.
Replace phone calls and separate booking apps with a WhatsApp booking system. Diners reserve tables, browse digital menus and add dietary requests inside the chat, 24/7.
Bring guests back with remarketing journeys triggered by visit behaviour. Omnichat’s WhatsApp CRM uses tags and chat history to send personalised messages, loyalty perks or limited-time coupons.
Increase dine-in traffic and voucher redemption with mini-games such as “Spin-the-Wheel” or “Gashapon”, played directly inside WhatsApp or LINE.
Guests win instant dining coupons and are tagged automatically in Omnichat’s Social CRM, turning one-time players into repeat customers.
Omnichat’s membership system turns WhatsApp into a digital loyalty card, so guests can join, check their points and redeem dining rewards in the chat, with no physical card or extra app to download.
A WhatsApp booking system lets diners reserve a table by chatting with a restaurant’s WhatsApp account, with no phone call or extra app. An automated flow collects the date, time and party size, then sends an instant confirmation and a reminder. Omnichat also saves each booking to the guest’s CRM profile.
Restaurants can reduce no-shows by sending an automated WhatsApp reminder before each booking, for example 24 hours ahead, with an easy way to confirm or cancel. Cancelled tables are flagged early and can be offered to other diners. Omnichat sends these reminders automatically for every confirmed reservation.
The best restaurant booking system for Hong Kong F&B brands takes bookings where guests already chat, sends automated confirmations and reminders, and keeps each guest’s history in one CRM. Omnichat combines a WhatsApp booking system with an F&B CRM, broadcasts and remarketing journeys, built for Hong Kong restaurants.
The WhatsApp Business App suits a single outlet where one or two staff reply to guests by hand. The WhatsApp Business API suits restaurant groups and busy outlets that need automated booking flows, several agents, broadcasts and CRM integration. Read more in our guide to WhatsApp Business for restaurants.
F&B brands drive repeat visits by sending birthday vouchers, seasonal menus and loyalty rewards on WhatsApp to the right guest segments. For example, Maxim’s Eatizen used Omnichat’s WhatsApp broadcasts and AI-powered segmentation to achieve a 50-100% uplift in average transaction value. See how it works for your restaurant: book a demo.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Partnering with Omnichat has empowered us to establish a high-performance loyalty ecosystem.
— Eva Ng, Marketing Manager of Ego Pharmaceuticals Hong Kong and Macau
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.