SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Omnichat is a WhatsApp booking system and F&B CRM for restaurants. Confirm tables, cut no-shows and win repeat diners, all in WhatsApp.
From festive catering to birthday offers and loyalty points, Omnichat turns first-time diners into regulars.
Booking requests on WhatsApp or LINE go unanswered during peak hours, leading to lost tables, no-shows and missed revenue. Without a restaurant booking system that replies in the chat, every slow response is a diner who books elsewhere.
Ad clicks and social comments rarely turn into table reservations or delivery orders when there is no chat automation or follow-up in place, so F&B marketing budgets go to waste.
Most diners hear nothing after their meal. Without an F&B CRM that remembers each guest, restaurants miss the chance to drive return visits and loyalty.
Omnichat stops social media traffic going to waste. When a guest asks about the menu in a post comment or replies to a Story on Instagram or Facebook, Omnichat captures the lead and moves the conversation to WhatsApp.
Automated chat flows then guide the guest to confirm a table reservation or place an order straight away.
Increase dine-in traffic and voucher redemption with mini-games such as “Spin-the-Wheel” or “Gashapon”, played directly inside WhatsApp or LINE.
Guests win instant dining coupons and are tagged automatically in Omnichat’s Social CRM, turning one-time players into repeat customers.
Replace phone calls and separate booking apps with a WhatsApp booking system. Diners reserve tables, browse digital menus and add dietary requests inside the chat, 24/7.
Bring guests back with remarketing journeys triggered by visit behaviour. Omnichat’s WhatsApp CRM uses tags and chat history to send personalised messages, loyalty perks or limited-time coupons.
Omnichat’s membership system turns WhatsApp into a digital loyalty card, so guests can join, check their points and redeem dining rewards in the chat, with no physical card or extra app to download.
A WhatsApp booking system lets diners reserve a table by chatting with a restaurant’s WhatsApp account, with no phone call or extra app. An automated flow collects the date, time and party size, then sends an instant confirmation and a reminder. Omnichat also saves each booking to the guest’s CRM profile.
Restaurants can reduce no-shows by sending an automated WhatsApp reminder before each booking, for example 24 hours ahead, with an easy way to confirm or cancel. Cancelled tables are flagged early and can be offered to other diners. Omnichat sends these reminders automatically for every confirmed reservation.
The best restaurant booking system for F&B brands takes bookings where guests already chat, sends automated confirmations and reminders, and keeps each guest’s history in one CRM. Omnichat combines a WhatsApp booking system with an F&B CRM, broadcasts and remarketing journeys, built for restaurants.
The WhatsApp Business App suits a single outlet where one or two staff reply to guests by hand. The WhatsApp Business API suits restaurant groups and busy outlets that need automated booking flows, several agents, broadcasts and CRM integration. Read more in our guide to WhatsApp Business for restaurants.
F&B brands drive repeat visits by sending birthday vouchers, seasonal menus and loyalty rewards on WhatsApp to the right guest segments. For example, Maxim’s Eatizen used Omnichat’s WhatsApp broadcasts and AI-powered segmentation to achieve a 50-100% uplift in average transaction value. See how it works for your restaurant: book a demo.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.