Generated HK $600,000 of additional revenue in 2 weeks, by using Omnichat WhatsApp Chat Commerce.
Chairman & CEO | Lee Ching Yiu
WhatsApp Business API
Over 1.6 billion people are using WhatsApp every day.
Using WhatsApp Business API to connect users, brands & companies can enjoy team collaboration on both sales and customer service, as well as automatic reply like chatbot features.
Building a wonderful customer experience to your users on WhatsApp
Online Traffic to Offline Store
1
Click to chat on WhatsApp within your wesbite
2
Select which store you want to connect
3
Chat and buy with the connected salesperson immediately
With Omnichat, all team members share a single Official WhatsApp Business API account to chat with customers
Team Collaboration on Sales and Customer Service
Omnichat can support unlimited team members to use a single WhatsApp Business API to do sales and customer services.
- Support Web & Mobile Apps
- Support message status such as received or read.
- Assign teammates to follow up
- Support user tagging and segmentation
- Support saved reply
All customer information and conversation records are permanently stored in a secured cloud server.
Intelligent Chatbot
With Omnichat, you can setup an intelligent chatbot to do automated reply to users, and reduce the human effort for customer service.
- Simple UI for Chatbot setup
- DIY your chatbot anytime
- Switch between hunan & bot
- Multilingual support
Using chatbot to automatically serve your customers at the right time.
Broadcast Messages
With Omnichat, you can schedule and send broadcast message, such as event notifications, arrival notifications.
- Support text
- Support images
- Support videos
- Support documents such as PDF, DOC, EXCEL, etc.
- Support quick reply button
With reports to show the records of status, such as message sent, read, clicked, etc.
Enterprise-Level Report
Omnichat provides a variety of different enterprise-level performance reports. It helps you to manage your teams’ KPI and performance.
- Support Customer Service KPI Report
- Support Sales Performance KPI Report
- Support Broadcast Message Report
Who needs WhatsApp Business API？
| Features | WhatsApp Messenger | WhatsApp Business App | WhatsApp Business API |
|---|---|---|---|
| Type | WhatsApp Personal | WhatsApp Business | WhatsApp Business Official Account |
| Business Info Display |  |  | |
| Chat History Backup | On Mobile | On Mobile | Cross-device synchronization from cloud storage |
| Saved Reply | | | |
| Team Collaboration | | | Supported by Omnichat |
| Broadcast Messages | | | Supported by Omnichat |
| Chatbot | | | Supported by Omnichat |
| Green Tick | | | |
| Application Method | App Store | App Store | Apply through Official WhatsApp Business API Providers |
WhatsApp Messenger
WhatsApp Business App
WhatsApp Business API
| Type | WhatsApp Business Official Account |
| Business Info Display | |
| Chat History Backup | Cross-device synchronization from cloud storage |
| Saved Reply | |
| Team Collaboration | Supported by Omnichat |
| Broadcast Messages | Supported by Omnichat |
| Chatbot | Supported by Omnichat |
| Green Tick | |
| Application Method | Apply through Official WhatsApp Business API Providers |
Who's also using WhatsApp Business API
All of them choose to use WhatsApp Business API Including Customer Brands and Businesses.
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WhatsApp Business API official provider
Omnichat provides the professional WhatsApp Business API application services.
