Omnichannel Customer Attraction Strategy:

Driving Online and Offline Traffic with WhatsApp and MTR* advertising

Date: June 25, 2025 (Wednesday)
Time: 14:30 – 16:00
Format: Webinar
Language: Cantonese

MTR* advertising, in collaboration with Omnichat, has developed an omnichannel customer attraction strategy that drives both online and offline traffic. By utilising MTR* advertising to attract customers, businesses can encourage them to redeem WhatsApp offers such as coupons and interactive games, which serve as incentives to significantly boost sales. MTR passengers can scan QR codes on digital ads, seamlessly guiding them to advertisers’ WhatsApp channels for further engagement and sales opportunities

MTR* advertising is the first subway in Asia to launch programmatic digital out-of-home advertising (pDOOH). Since its introduction in April 2022, the market response has been positive. Automated trading helps brands and advertisers target more precisely, greatly enhancing flexibility and efficiency.

Our client, Lukfook Jewellery, will share how they leverage Omnichat’s all-in-one messaging management solution, including WhatsApp broadcast messages, coupons, and interactive games, to maintain close contact with customers regardless of location! This is complemented by targeted delivery through MTR’s outdoor programmatic advertising to find the most suitable potential customers.

Highlight

JCDecaux Transport Programmatic Digital Out-of-Home (pDOOH)
✅ Delivering information and the latest offers to potential customers.
✅ Targeting suitable audiences, locations, times, and messages.
✅ Sharing numerous pDOOH case studies.
✅ Sharing the latest development on MTR* advertising.

Omnichat
✅ WhatsApp 24/7 Auto-Reply: Customers can inquire about store addresses and latest offers anytime.
✅ Bulk Broadcast: Broadcast product promotions to boost sales.
✅ WhatsApp Coupons and Games: Sending festive offers to enhance customer interaction.
✅ Use Case Sharing: Numerous industry WhatsApp case studies.

*MTR advertising refers to the exclusive advertising business managed by JCDecaux Transport, which includes the Island Line, South Island Line, Tsuen Wan Line, Kwun Tong Line, Tung Chung Line, Tseung Kwan O Line, Disneyland Resort Line, and the Airport Express. This encompasses programmatic out-of-home advertising and MTR Mobile.

Speaker

Nash Chan

Senior E-Commerce Manager, Lukfook Jewellery

Chris Ng

Associate Programmatic Sales Director, JCDecaux Transport

Wendy Chan

Account Director, Omnichat

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