SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
OmniClaw is Omnichat’s built-in, AI-native strategist for business, analysing campaign performance, chat metrics, customer behaviour and team efficiency directly within Omnichat. Unlike generic AI tools that require teams to manually export data, upload reports or repeatedly provide business context, OmniClaw already understands your customer conversations, campaigns and performance data from day one.
OmniClaw centralises your multi-dimensional marketing data into a single, unified view. Get a real-time picture of cross-channel campaign performance without switching tabs, and quickly identify new conversion opportunities.
OmniClaw doesn’t just display metrics; it helps explain them. Ask about any campaign trend, result or performance shift, and OmniClaw identifies what is driving the change and where your marketing strategy should focus next.
Turn ideas into action faster. Define your campaign goal and target audience, and OmniClaw can recommend a message cadence, generate copy directions and create a complete broadcast draft ready for your team to review.
OmniClaw analyses key customer service metrics, including conversation volume, response times, missed chats and WhatsApp message usage. Ask how your team is performing and get a clear, conversational view of where service is improving, where issues are emerging and what needs attention.
Turn service updates into ready-to-review broadcasts without starting from scratch. Tell OmniClaw what you need to communicate, and it can create a complete broadcast draft for scenarios such as system maintenance notices, service updates or post-conversation follow-ups.
Ask OmniClaw for a breakdown of your customer acquisition to understand how leads enter your pipeline, whether through staff QR codes, keyword automation or manual assignments. Get clearer lead attribution across acquisition sources so your team can identify which channels are driving opportunities and where to focus resources.
Ask OmniClaw which products, referral links and outreach campaigns are driving revenue. Analyse key sales performance metrics including messages sent, click-through rates, generated revenue and average order value (AOV), helping your team identify what works and where to scale.
As a built-in AI assistant within Omnichat, OmniClaw provides clear, step-by-step guidance on how to complete tasks and use platform features, without leaving your workflow.
OmniClaw works with your team’s existing permissions, so every response is limited to the information each person is authorised to access. Marketing, sales and customer service teams get the relevant information they need, and nothing more.
OmniClaw is Omnichat’s built-in, AI-native strategist for business. It analyses campaign, customer, sales and service data to help teams understand performance and decide what to do next.
OmniClaw helps marketing, sales and customer service teams analyse performance, identify trends, understand customer behaviour and make faster, data-informed decisions.
OmniClaw can analyse data available within Omnichat, including campaign performance, chat metrics, customer behaviour, acquisition sources, sales results and team performance.
Unlike generic AI tools that require manual data uploads and repeated context, OmniClaw works directly within Omnichat and already understands the relevant business context and performance data.
Yes. OmniClaw follows existing Omnichat user permissions, so each team member only accesses information they are authorised to see. Book a Demo to see how it can work for your team.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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