SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
OmniClaw is a built-in, AI-native strategist that analyses campaign performance, chat metrics, customer behaviour, and team efficiency directly within Omnichat. Unlike generic AI tools that require teams to manually export data, upload reports, or constantly feed in background knowledge, OmniClaw understands your unique business context from day one.
OmniClaw centralises your multi-dimensional marketing data into a single, unified view. Gain a comprehensive, real-time picture of your cross-channel performance without switching tabs, and instantly spot new conversion opportunities.
OmniClaw doesn’t just display metrics; it diagnoses them. Ask about any campaign trend, result, or performance shift, and it explains the “why” behind the numbers, then points you to where to focus your strategy next.
Instantly turn ideas into action. Define your goal and target audience, and OmniClaw will build your message cadence, generate copy directions, and create a complete, ready-to-review broadcast draft in seconds.
Simply ask OmniClaw how your customer service team is performing. It instantly pulls critical support metrics, including conversation volumes, response times, missed chats, and WhatsApp message usage, giving you a clear, conversational analysis so you know exactly where your team is excelling and where to optimise service quality.
Instantly broadcast critical updates to your customer base. Tell OmniClaw what you need to communicate, and it immediately creates a complete broadcast draft. Whether launching a system maintenance notice or a post-conversation follow-up, you can review and go live without ever starting from scratch.
Ask OmniClaw for a comprehensive breakdown of your monthly customer acquisition to see exactly how leads enter your pipeline—whether via staff QR codes, keyword automation, or manual assignments. Gain total visibility into lead attribution so you know precisely where to double down and where to scale back.
Instantly evaluate which products and outreach strategies are actually driving revenue. Ask OmniClaw about your product referral links and mass messaging campaigns to get a full performance analysis covering messages sent, click-through rates, generated revenue, and average order value (AOV) so you can scale what works.
No AI understands Omnichat better than OmniClaw. Ask how to do anything on the platform and get clear,
step by step guidance instantly, without ever leaving Omnichat.
OmniClaw is built around your team’s existing permissions. Every response is scoped to what each person is allowed to
see so the right people always get the right information, and nothing more.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
Book a Demo
Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Awards and Recognition
