Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Deliver 24/7 customer service with an AI-powered chatbot for WhatsApp, Facebook, Instagram, LINE, and your website. Automate replies, assign conversations, and streamline support across all channels.
Supports WhatsApp, Facebook Messenger, Instagram, LINE, and website live chat.
The flow builder allows businesses to visually design automated chat sequences to guide customers through personalised journeys.
With preset flows, you can automatically deliver the right information to help customers solve problems quickly. Greeting messages can be included to welcome new users and set expectations from the start.
Automatically detect keywords in messages to trigger preset replies and assign conversations. Send a greeting message as the first response to create a friendly impression and engage leads. Keyword detection helps identify prospects and automate replies to support sales and marketing efforts.
Automatically save customer replies to your CRM to manage data more effectively and support personalised remarketing.
Integration with WhatsApp Business API can further streamline CRM processes for your business, enabling advanced automation and improved customer engagement.
Connect with third-party systems through JSON API to retrieve customer data and enable seamless integration. This allows you to route enquiries to the appropriate channels or support teams, streamlining automated messaging workflows on WhatsApp.
Common applications such as:
Automated messages can include your business name to personalise communication on WhatsApp, strengthen brand recognition, and build customer trust.
Build chatbot flows visually with our intuitive drag-and-drop interface. Create paths using blocks and cards, connect them like a flowchart, and move them around freely without code. The result is fast, flexible chatbot design that anyone can master.
See your chatbot exactly as customers will see it. Every card shows its actual text and visuals in real time across WhatsApp, LINE, Messenger, Instagram, and Webchat. You can polish tone, layout, and design before launching with confidence.
Add intelligence to your flows at the moments that matter. AI blocks can answer free-text questions, suggest products, or handle FAQs, seamlessly blending into structured paths across different channels.
With variables and custom attributes, you can insert personalized information directly into every chatbot reply. Go beyond simple greetings by adding loyalty points, membership tiers, or even location codes to make each conversation highly relevant. This flexibility allows you to deliver individualized experiences at scale and build stronger customer relationships.
Add form cards directly into your WhatsApp chatbot flow to turn conversations into actions. Customers can fill out surveys, give feedback, book appointments, or make reservations — all without ever leaving WhatsApp. Every response is saved automatically to your database, helping you capture structured data while keeping the experience seamless and natural.
A WhatsApp chatbot is an automated tool that interacts with customers on WhatsApp, providing instant responses and support. It helps businesses improve customer service, manage inquiries 24/7, and streamline communication without constant human involvement.
A Facebook chatbot automates conversations on Facebook Messenger by responding to messages, answering FAQs, and guiding users through sales or support flows. It enhances engagement through quick replies and personalised interactions, which improves customer satisfaction.
An effective customer service chatbot should offer real-time responses, handle multiple conversations, integrate with CRM systems, and support automation workflows. It should also deliver personalised support to improve the user experience and reduce the workload on your support team.
Yes, an Instagram chatbot automates replies to direct messages and comments, helping you engage with followers instantly. It can guide users through product catalogs, answer questions, and qualify leads. This improves engagement and supports sales growth.
Chatbot automation refers to using bots to manage repetitive customer interactions without human input. It improves efficiency by delivering fast responses, nurturing leads, and allowing your team to focus on more complex tasks. This helps increase overall productivity.
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Automatically assign conversations to specific stores and sales representatives by triggering through certain keywords.
Automatically assign new customers to salespersons by uploading staff roster.
Loved by
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Book a Demo
