Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel CRM platform. Automate social conversations and boost revenue by up to 5x.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Maximise your marketing ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games. AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Resolve customer enquiries faster and smarter. Seamlessly unite AI agents with human teams through smart automation to deliver true omnichannel customer service. Provide hyper-personalised experiences that boost satisfaction and drive measurable business results.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Maximise your marketing ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games. AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Break down online and offline sales barriers with our omnichannel social commerce platform. Connect with customers at the perfect moment, accurately predict their needs, and deliver hyper-personalised offers across WhatsApp, LINE, and other channels. Track real-time statistics and measure revenue attribution from each salesperson or shop, supporting growth for omnichannel retail businesses.
Resolve customer enquiries faster and smarter. Seamlessly unite AI agents with human teams through smart automation to deliver true omnichannel customer service. Provide hyper-personalised experiences that boost satisfaction and drive measurable business results.
seamless lead escalation and customer conversion.
Input a simple campaign goal, and the Omni AI engine autonomously structures the complete conversational workflow. It generates platform-specific copy, creates rich media assets, and maps out complex conditional logic, allowing marketers to deploy sophisticated chat campaigns in seconds without manual setup.
Deploy advanced Conversational AI that goes beyond basic bots to understand complex customer requests in real time. Whether acting as a dedicated shopping, sales, or CS agent, these autonomous assistants handle product enquiries contextually and utilise smart routing to seamlessly escalate high-value opportunities to your expert teams.
Operate from a unified interface that synchronises cross-channel data to orchestrate high-ROI broadcasts, digital coupons, and interactive gamification. Leverage real-time AI Copilot capabilities to monitor automated flows and intervene instantly, allowing your team to take over high-value conversations seamlessly without switching platforms or losing customer context.
Seamlessly connect external AI models and agents with Omni AI. Extend your capabilities into a unified conversation flow to build scalable, high-impact business scenarios.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Securely broadcast to thousands of customers simultaneously via verified WhatsApp API. Utilise advanced customer segmentation to deliver hyper-personalised campaigns, track performance and ROI with real-time data reports.
Deploy interactive games and eCoupons on WhatsApp to foster deeper brand relationships, rapidly accelerating member acquisition in the short term while fueling sustainable, long-term revenue growth with WhatsApp CRM.
Streamline your sales funnel with an all-in-one conversational commerce experience. Enable customers to browse products, add to cart, and complete secure checkouts directly within WhatsApp to drive instant sales.
Loved by
利用 WhatsApp 广播讯息一次向大量顾客发送营销优惠，方便顾客向健康顾问进行购买及预约试用装，创造高达 50% 的点击率(CTR) 。
– 维特健灵 集团资讯科技总监 Terrence Siu
Benefit 客户通过官网或通讯软件直接预约其爆款蜜蜡修眉、脱唇毛等专属服务，预约率大幅提升 30%！
– Benefit Cosmetics 零售和运营经理 Sue Leung
Timberland 通过 Omnichat 线上线下引流，成功分配线上访客给销售人员跟进，一对一提供产品推荐，快速达成7倍购物车转化率。
– Timberland 港台区高级行销经理 姜捷 JJ
FILA 运用 WhatsApp 对话商务以促进数码转型，并通过 Omnichat 为顾客带来持续、多元化的购物体验，网站转化率激增3.5倍！
– FILA 电子商贸经理 Matthew Tam
通过 Omnichat 线上线下融合 OMO 销售功能，OSIM 无缝整合了线上查询和线下销售，实现跨渠道业绩追踪，达成 30% 转化率。
– OSIM 市场经理 Regina Ip
余仁生采用「线上线下融合」新零售模式，在WhatsApp、品牌 App 的带动下，处理顾客查询、进行市场推广活动，GMV 提升 10 倍！
– 余仁生 电子商贸高级经理 Vivian Chan
预约演示
全渠道对话式
商务生态整合
官方合作伙伴
支持整合各大电商平台、CRM 系统
Awards and Recognition
