Omnichat isn’t just about WhatsApp. We provide a comprehensive omnichannel messaging platform that connects you with customers on Facebook Messenger, Instagram Direct, LINE, WeChat, and more.
Our advanced engagement features provide the flexibility to build dynamic, interactive marketing campaigns.
Don’t limit your WhatsApp marketing to just chatbots and broadcasts. Create truly engaging experiences with Omnichat’s built-in tools for launching interactive games and distributing targeted coupons – all within WhatsApp.
This integrated approach eliminates the hassle and expense of using multiple platforms, streamlining marketing campaigns and boosting customer engagement. Centralise your efforts, reduce costs, and maximise your impact.
Omnichat goes beyond just calculating the performance of WhatsApp Catalog payment links. We also provide comprehensive tracking of total eShop sales and revenue, including all referral links sent by sales through WhatsApp and the actual transactions made by customers in the eShop.
With Omnichat’s precise tracking system, sales revenue can be accurately recorded within a specific period, such as 90 days, even if customers do not make instant payments. This ensures precise sales performance recognition, motivating salespeople to provide better service.
With Omnichat, all conversations from WhatsApp, Facebook, and Instagram are displayed clearly, allowing you to manage user visibility and operations based on company hierarchy and department roles.
The platform provides a seamless and stable experience, enabling easy message sending and receiving, and facilitating smooth communication with customers without any barriers.
Omnichat can seamlessly integrate with various eCommerce platforms such as Shopify, Shopline, WooCommerce, Magento, and popular CRM software such as Salesforce, SAP, Oracle, HubSpot and Microsoft Dynamics 365, to import and update customer data without using third-party platforms.
Leveraging our extensive industry knowledge and experience, Omnichat’s team of local customer service and technical professionals is dedicated to assisting customers in seamlessly utilising the platform.
Furthermore, Omnichat provides best practices for using WhatsApp Business across various industries, ensuring that we better cater to your specific business needs.
Media Coverage
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.
