Wati focuses mainly on WhatsApp automation, but many growing businesses in Hong Kong need a more flexible, multi-channel solution. Omnichat goes beyond WhatsApp with a unified messaging platform that connects you with customers on Instagram, Facebook Messenger, LINE, WeChat and more.
With native automation tools, interactive campaigns, coupons, customer journeys and full-funnel performance tracking, Omnichat gives you greater control and scalability than typical WhatsApp-only tools. It is built for brands that want a smarter, more complete alternative to Wati.
Do not limit your WhatsApp marketing to basic chatbots or simple broadcasts. With Omnichat’s native tools, you can build engaging WhatsApp campaigns that include interactive games, personalised customer journeys and targeted coupon distribution, all within a single platform.
This integrated approach removes the need for additional vendors or multiple disconnected tools. It streamlines campaign management, reduces operational costs and enables your team to launch richer, higher impact marketing experiences far beyond what typical WhatsApp-only solutions can provide.
Omnichat goes beyond measuring the performance of WhatsApp Catalog payment links. Our platform offers complete sales attribution across the entire customer journey, including all referral links shared by sales teams through WhatsApp and the final transactions completed in your eShop.
With Omnichat’s accurate attribution model, revenue can be recognised within a set timeframe such as 90 days, even when customers do not purchase immediately. This ensures transparent and fair sales performance tracking and supports incentive structures that motivate sales teams to deliver better customer service.
Omnichat provides a clean and intuitive interface that allows service, marketing and sales teams to manage conversations more efficiently. Messages from WhatsApp, Facebook and Instagram are displayed in one unified inbox, with clear visibility controls based on your company structure and user roles.
The platform is designed for reliability and ease of use, ensuring smooth message delivery and stable performance even during high-volume periods. This creates a seamless customer communication experience and reduces operational friction for your team.
Omnichat integrates directly with major eCommerce platforms such as Shopify, Shopline, WooCommerce, Magento and WordPress, making it easier to synchronise product, order and customer data across your business.
The platform also connects with leading CRM systems including Salesforce, SAP, Oracle, HubSpot and Microsoft Dynamics 365. These integrations allow teams to import and update customer information without relying on third-party tools, creating a more consistent and efficient workflow across marketing, sales and customer service.
Omnichat’s local customer success and technical support teams bring extensive industry expertise to help businesses adopt the platform smoothly and effectively. Our specialists work closely with your team to ensure the setup, onboarding and daily operations align with your workflows and business goals.
We also provide best practices for using the WhatsApp Business API across different industries, including retail, eCommerce and service businesses. This guidance helps your team build more effective customer journeys, improve campaign performance and maximise the value of choosing a stronger Wati alternative.
Several platforms offer more advanced capabilities than Wati for WhatsApp automation and customer engagement. Omnichat is a leading Wati alternative because it provides native automation tools, interactive campaign features, coupons, customer journeys and a unified inbox for WhatsApp, Instagram, Facebook and LINE. This gives businesses more flexibility and scale compared with WhatsApp-only tools.
Businesses in Hong Kong looking for a Wati alternative often choose platforms that support both WhatsApp automation and multi-channel messaging. Omnichat integrates WhatsApp Business API with Instagram, Facebook Messenger, LINE and WeChat, allowing teams to manage all conversations in one place. This omnichannel approach is preferred by companies that want a wider reach than WhatsApp alone.
Switching from Wati to another provider involves reconnecting your WhatsApp Business API, rebuilding key automation flows, transferring templates and setting up team permissions. Omnichat provides migration assistance to help businesses transition without losing ongoing conversations or broadcasts. The process includes reviewing your existing workflows and ensuring your new setup aligns with your customer engagement goals. You can book a demo and the team will walk you through the migration process.
SMEs in Hong Kong typically look for WhatsApp automation platforms that offer easy onboarding, clear pricing and tools that reduce support workload. Omnichat includes quick replies, routing rules, unified messaging and customer profiles, helping small teams respond faster and manage conversations more efficiently. Its integration with WhatsApp Business API also enables SMEs to scale their automation as they grow.
Effective WhatsApp CRM platforms should integrate with eCommerce systems, customer databases and marketing automation tools. Omnichat connects with Shopify, Shopline, WooCommerce, Magento, Salesforce, HubSpot and more, giving businesses a full view of customer behaviour across channels. If you want to see how these integrations can support your operations, you can book a demo for a personalised walkthrough.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Mannings used WhatsApp to build personal connections with customers. Message open rates in WhatsApp are three times higher than SMS, and message click-through rates in WhatsApp are eight times higher than email messages.
– Jammy Chiu, Head of Digital Business of Mannings
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.
