Eatizen
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Empower your agents to handle more enquiries, automate booking confirmations and check-in reminders, and bind online leads to your branch experts on WhatsApp with Omnichat.
Manual replies can’t keep up with peak season traffic. Whether it’s a simple FAQ or a mid-trip issue, slow responses cause frustration, drop-offs, and missed sales.
Split messaging across social platforms leads to missed follow-ups, inconsistent service, and poor booking visibility.
Generic broadcasts push irrelevant offers to the wrong travellers, wasting resources and leading to blocked accounts or low ROI.
Capture every opportunity from WhatsApp, Facebook, or Instagram in real-time.
Automatically route inquiries to specific branch consultants based on the customer’s language or preferred location. Empower your agents to close sales via 1-on-1 WhatsApp binding while accurately tracking their individual performance and commission.
Eliminate booking friction. Allow guests to secure rooms or tour packages directly within the WhatsApp chat interface. Your team can guide travellers through the entire booking process on WhatsApp or LINE, while managing all reservation data from a centralised, easy-to-use inbox.
Free up your human agents from repetitive questions so they can sell high-value tour and hotel packages. Whether it’s check-in issues, itinerary questions, or emergencies, travellers get instant replies 24/7 from the Chatbot.
Boost customer loyalty and lifetime value with automated touchpoints powered by Social CRM data.
Pre-Trip: Send automated WhatsApp reminders for passport renewal, weather alerts, or e-ticket downloads.
During Trip: Offer instant 24/7 emergency support via WhatsApp.
Post-Trip: Automatically trigger a survey or birthday discount voucher to encourage repeat bookings.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.