Seminar | Meta x AWS x Omnichat Seminar

Transforming Customer Journeys with AI and Social CRM

Date: 4 July 2025

Time: 3:00 p.m. – 5:00 p.m.

Venue: Causeway Bay

Join us for an exclusive Finance industry-focused event where AWS, Meta, and Omnichat unite to showcase the transformative impact of AI, Business Messaging, and Social CRM on customer engagement.

Event Highlights:

Explore Meta Business Messaging: Discover how effective communication can enhance customer interactions.
Harness AI: Explore the journey from chatbots to autonomous AI agents and learn how these innovations are shaping the future of finance.
Discover Social CRM: Empower your teams to understand and engage customers, gain market insights, and provide better customer service.
Customer Case Sharing: Insights from uSmart, Tiger Brokers, and more.

Why Attend?

Don’t miss this opportunity to explore the future of customer engagement in finance. Gain valuable insights from industry leaders, network with peers, and unlock the potential of AI-driven solutions to elevate your customer experiences.

Agenda

15:00 – 15:15	Registration
15:15 – 15:20	Welcome Remarks
15:20 – 15:40	Transform Engagement with Meta Business Messaging Meta – Vicky Yiu, APAC Strategic Partnership Manager, Business Messaging
15:40 – 16:00	Leveraging Social CRM for Superior Customer Journeys Omnichat – Christina Cheng, Account Director
16:00 – 16:15	Break
16:15 – 16:35	From Chatbots to Autonomous AI Agents: The Future of Multimodal AI in Financial Services AWS – King Lai, Solutions Architect AWS – Kenneth Yu, Business Development Manager, Digital Native Business
16:35 – 17:00	Wrap Up & Networking
17:00	Event End

Speakers

Vicky Yiu

APAC Strategic Partnership Manager, Business Messaging

King Lai

Solutions Architect

Kenneth Yu

Business Development Manager, Digital Native Business

Christina Cheng

Account Director

The registration has been closed. Thank you for your support.

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