Eatizen
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
From booking confirmations to seasonal promotions, automate WhatsApp bookings, reduce no-shows, and drive repeat visits with personalised offers.
Booking requests on WhatsApp or LINE go unanswered — especially during peak hours — leading to no-shows and lost revenue.
Ad clicks and social post comments don’t turn into actual table reservations or delivery orders when there’s no chat automation or follow-up in place.
Most diners don’t get follow-ups after their meal, missing the chance to drive return visits or loyalty.
Don’t let social media traffic go to waste. Whether it’s a menu inquiry on a post or a story reply, Omnichat instantly captures the lead and redirects hungry customers to WhatsApp.
From there, automated conversational flows kick in to secure the table reservation or order immediately.
No external booking apps or missed phone calls. Let diners complete table reservations, browse digital menus, and make special dietary requests entirely within WhatsApp.
Instant Confirmation: Guests get an immediate booking confirmation message.
No-Show Protection: Automated WhatsApp reminders sent 24 hours before the booking reduce no-show rates.
Automatically bring guests back with remarketing flows triggered by visit behaviour. Send personalised messages, loyalty perks, or limited-time coupons based on tags and chat history.
Birthday Automation: Delight guests with an automated “Free Dessert” or “20% Off” voucher on their birthday to ensure they celebrate at your restaurant.
Seasonal Broadcasts: Blast your new “Summer Truffle Menu” or “Crab Season” offer to high-spending segments.
Increase dine-in traffic and voucher redemption rates with interactive campaigns. Deploy mini-games like “Spin-the-Wheel” or “Lucky Draws” directly inside WhatsApp or LINE.
Guests win instant dining coupons and are automatically tagged in your Social CRM for future marketing—turning one-time gamers into repeat customers.
Grow your member base effortlessly. With Omnichat’s loyalty system, guests can join your membership, check their points balance, and redeem dining rewards directly inside WhatsApp—eliminating the need for physical cards or downloading another app.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.