Eatizen
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
From inquiries and check-in reminders to mid-trip support, post-travel feedback, and remarketing — automate every interaction your travelers expect with Omnichat.
Whether it’s a simple FAQ or a mid-trip issue, slow responses cause frustration, drop-offs, and missed sales.
Split messaging across platforms leads to missed follow-ups, inconsistent service, and poor booking visibility.
Generic broadcasts push irrelevant offers to the wrong travelers, wasting budget and attention.
Whether it’s a message from WhatsApp, LINE or a comment on your Facebook or Instagram posts, you can automatically respond in real-time, collect traveler preferences, and deliver personalized content that drives action.
No redirects, no confusion. Let your team or chatbot guide travelers through the booking process —within WhatsApp or LINE—while centralizing all inquiries in one interface.
Whether it’s check-in issues, itinerary questions, or emergencies, travelers get instant replies—24/7. Agents can jump in when needed with full chat history.
Boost retention with personalized re-engagement: Trigger post-trip journeys using CRM data for thank-you messages, feedback, coupons, and birthday offers, all personalized to drive return bookings.
Handle all support cases from WhatsApp, Facebook, Instagram, LINE and web chat in a single inbox. Use chatbot flows, keyword auto-replies, and smart routing to resolve issues faster—with full control and visibility.
Launch gamified campaigns, send coupons, and broadcast across channels with ease. Use loyalty points, digital membership cards, and automated journeys to turn first-time buyers into long-term customers.
Deploy intelligent AI agents across customer service, sales, and marketing—ready to handle inquiries, recommend products, and guide customers 24/7. Customize each agent’s knowledge and tone using your own content, like documents or web pages.
Merge chat, web, and offline data into one customer profile. Segment by behavior, sync with ads, and launch precision marketing with full visibility from first chat to final sale.
Let customers connect with a chosen store and chat directly with a sales agent, or browse and buy on their own—all within the messaging app. No redirects, no friction—just a seamless path to purchase that drives higher conversion, online and offline.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.