Connect data across platforms to deliver a personalised, automated customer experience journey through WhatsApp, Facebook, LINE, and more.
Integrate social channels, utilise pixel tracking, and integrate APIs to gather comprehensive customer data
Deliver customised messages and enhance precise customer interactions by leveraging customer data
No coding is required to set up the journey. You can easily edit journeys at any time using the visual interface to optimise effectiveness
Journey Trigger
Define the starting point of your automated flow. Triggers can be based on user actions such as form submissions, link clicks, or chat interactions, setting the stage for a personalised experience.
Segmentation Filter
Use segmentation filters to target specific user groups based on behaviours, demographics, or custom attributes. AI-powered segmentation can help automatically identify and optimise audience segments, enabling more effective and relevant customer journey flows.
Message Node
Send personalised messages through the channels your customers prefer. With AI-driven automation, you can tailor content and delivery timing to ensure each user receives the most relevant communication at the right moment.
Time Delay Node
Control the pacing of your journey by setting delays between message nodes. This helps create a natural flow that aligns with user behavior and ensures a smoother experience throughout the journey.
Seamlessly integrate customer data from your e-commerce and CRM platforms. Understand your target audience and send accurate messages at key moments
Trigger your journeys based on customer shopping behaviours, member information updates, web browsing history, and social interactions
Design your customised journeys effortlessly using a non-coding and visualised interface. Deliver messages tailored to your audience to increase effectiveness
Segment various audience groups using tags and custom attributes, and automatically deliver personalised messages through WhatsApp, Facebook Messenger or LINE, thereby increasing purchase opportunities
Monitor the overall performance of the journey in real-time, including revenue, orders, message volume, and completion rate, and make modifications to the journey at any time
Automatically deliver your promotional messages to new customers in a timely manner, promoting ongoing interactions, fostering brand familiarity, and building favourable customer sentiment.
Integrate customer data from various e-commerce and CRM platforms, and automatically send customised discounts based on their spending amount and membership status, encouraging repurchases and leading to higher conversions.
Send targeted messages automatically based on whether your WhatsApp contacts have become official website members or completed their first purchase.
Encourage your WhatsApp contacts to become official website members and make their first purchase by offering them a special new joiner discount.
An omnichannel customer journey is a comprehensive, integrated process where a customer interacts with a brand across all channels and customer touchpoints, both online and offline. The customer journey refers to the path a customer takes as they engage with a brand and is a key part of creating a seamless shopping experience. The goal of omnichannel customer journeys is to integrate these interactions in a way that meets customer expectations and optimizes the overall user experience. With a strong omnichannel strategy and supporting frameworks, brands can analyse customer behaviour, map out the components of a successful journey using customer journey mapping and journey maps, and ensure that teams collaborate effectively to deliver consistent experiences across all channels.
An omnichannel communication platform unifies messaging apps and communication channels, allowing you to consolidate data through a single interface. This streamlines management and improves efficiency by enabling you to handle all customer interactions and data sources in one place.
Personalised messaging not only increases the relevance of your communications but also significantly enhances customer engagement and helps build stronger customer relationships. By tailoring messages to individual preferences and behaviours, businesses can deliver improved customer experiences that foster loyalty and drive better business outcomes. Learn more about our marketing automation tools that support personalized messaging.
Segment various audience groups using tags and custom attributes, and automatically deliver personalized messages through WhatsApp, Facebook Messenger, or LINE to increase purchase opportunities. This approach benefits both marketing and customer support by enabling seamless and efficient communication and customer engagement across multiple channels, ultimately improving the overall marketing and customer experience.
Automated messaging allows businesses to reach new customers at the right time with relevant content. This helps maintain ongoing interactions, build brand familiarity, and foster positive sentiment early in the customer experience journey.
Automated journeys can be triggered by various customer behaviours, such as browsing activity, membership updates, campaign responses, or live chat interactions. These triggers may include engagement via broadcast messaging or inquiries handled by live chat and support agents.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.
