Seamless integration of WhatsApp, Facebook, Instagram and WeChat, achieving a 5x conversion rate and elevating customer experience.
Centralise multi-channel messages in one place, and provide customer support quickly and satisfactorily
Track customer behaviour across website and social platforms, and create automated customer journeys
Bind customers to in-store sales representatives through WhatsApp or LINE, and track sales performance across multiple revenue channels
Why Omnichat?
Omnichat, the official WhatsApp Business Solution Provider and business partner of Meta and LINE, supports messaging integration of multiple communication channels for faster response and better customer experience.
Automatically label and categorise customers through auto-tagging and facilitate segmentation. Achieve better ROI with automated messaging campaigns – personalised broadcast, coupons and interactive games.
Break through online and offline barriers, and reach your customers anytime, anywhere by leveraging WhatsApp or LINE. Track real-time statistics and measure revenue contribution from each salespersons or shops.
Deliver automated customer journeys by mapping social identities and building 360° customer profiles. Trigger personalised WhatsApp messages based on the purchase behaviour.
Media Coverage
Loved by
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
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