Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
WhatsApp Flows empower brands to create interactive and guided experiences directly within WhatsApp.
From booking appointments and collecting feedback to automating lead capture, businesses can streamline engagement, reduce friction, and increase customer satisfaction all in one place.
WhatsApp Flows enables businesses to design personalised, end-to-end customer journeys directly within WhatsApp. It allows brands to streamline tasks such as appointment booking, lead capture, or customer feedback collection, all without leaving the chat.
By using Omnichat WhatsApp Flows, businesses can improve customer engagement, simplify operations, and deliver seamless experiences that strengthen every stage of the WhatsApp customer journey.
Simplify complex workflows with interactive WhatsApp Flows that connect directly to your CRM, booking, or form systems.
From scheduling appointments to capturing leads, Omnichat WhatsApp Flows help businesses streamline operations and enhance customer engagement within a single platform.
Guide WhatsApp customers through clear, interactive screens that provide a personalised experience at every step.
This approach strengthens WhatsApp engagement, improves satisfaction, and drives higher conversion rates.
Collect and manage all WhatsApp Flow responses and customer data in one place.
Gain actionable insights to optimise campaigns, refine automation, and deliver consistent, data-driven customer experiences across channels.
Send personalised invitations to VIP customers and encourage them to register through native WhatsApp sign-up forms. This integrated approach increases participation and strengthens customer engagement.
Collect valuable insights through WhatsApp feedback forms that make it easy for customers to share their opinions. This helps businesses better understand customer needs and improve the overall experience.
Simplify reservations, service bookings, and consultation scheduling directly within WhatsApp using Omnichat’s WhatsApp Flows and Chatbot, powered by the WhatsApp Business API.
Customers can confirm appointments instantly, enhancing convenience and overall engagement.
Reward loyal WhatsApp customers by offering exclusive coupons or incentives. Once customers complete the form, WhatsApp coupons are sent automatically, helping businesses boost engagement and build long-term relationships.
Automatically send a support form to your customers as soon as they write to your customer support and narrow down their issue before your staff attends to them.
Allow customers to browse and select from various services, then automatically generate and send quotations through WhatsApp. This seamless interaction helps improve response time and strengthens sales conversion.
Access complete WhatsApp Flows data and status reports directly within the Omnichat platform. Easily track responses, export reports, and analyse performance to optimise future customer engagement campaigns.
WhatsApp Flows allow businesses to create guided, interactive experiences within WhatsApp, such as booking forms, event registration, or feedback collection. By automating these customer journeys, Omnichat WhatsApp Flows help streamline operations, improve WhatsApp engagement, and deliver faster responses that enhance overall customer experience.
To improve sales and customer engagement with WhatsApp, businesses can use WhatsApp Flows to automate repetitive tasks, personalise interactions, and reduce customer waiting time. This leads to stronger relationships, better conversion rates, and a smoother sales process within WhatsApp.
When managed through Omnichat WhatsApp, all Flows, messages, and customer data are centralised. This allows businesses to track flow performance, analyse customer interactions, and gain actionable insights. The result is better campaign optimisation and a more consistent customer engagement strategy.
Yes. WhatsApp Flows can be connected to CRM, booking, or form systems to automate customer interactions and data collection. This integration simplifies lead management, appointment scheduling, and post-sale follow-ups, helping businesses deliver seamless experiences for every WhatsApp customer.
Getting started is simple. You can book a free demo to experience how WhatsApp Flows help businesses design automated journeys that boost WhatsApp engagement, improve customer satisfaction, and drive more sales conversions.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features for Conversation Marketing
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.