Omnichannel Customer Support Solution

Achieve customer service automation and reduce time spent on communication by 50%.

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Customer Waiting Time Reduced
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Conversion Rate Achieved
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Customer Satisfaction Rate Attained
Benefit Your Business with Automated Customer Service

Streamlined Workflow

Centralise all messages from multiple channels in a shared inbox.

Categorise conversations automatically based on their progress, minimising repetitive tasks.

Better Communication

Integrate website systems to have a clear view of customer data: member IDs, cart information, order numbers, and browsing pages.

Utilise the first-party data to effectively engage with customers.

Team Collaboration

Assign and take over conversations for multi-user collaboration. Synchronise customer information with Internal notes. 

Statistical reports also enable management teams to quickly comprehend situations in haste.

Your Well-Rounded Customer Service Platform for Efficiency Enhancement

Messaging Integration

Integrate and manage multiple messaging channels, including Official WhatsApp Business API, Facebook, Instagram, WeChat, LINE and Website Live Chat in one centralised platform.

Progress Management

Categorise conversations based on progress. Support team assignment and conversation takeover to facilitate collaboration.

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Social CRM

Track and Record Customer Information – More than Just a Customer Support System, but also a Social CRM. Identify your target audience based on customer shopping behaviour and habits.

  • Name
  • Phone
  • Email
  • Member ID
  • Browsing Behaviour
  • Tags

Automation

Auto Responses

Automate your responses to common customer queries by setting up keyword triggers.

Auto Assignment

Automate assignments and allocate conversations to team members.

Saved Replies

Pre-define frequently used responses for quick access across various channels to improve work efficiency.

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Behaviour Tracking

Browsing History Tracking

Collect and analyse customer browsing data for further assistance.

Detect Shopping Cart Items

Facilitate answering customer queries and identifying customer needs for effective upselling.

Data Insights

Comprehensive chat statistics reports enable brands to understand customer interaction patterns and customer service team workload.

View data from various angles, including:

  • Messaging channels
  • Waiting time
  • Team members
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