Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Omnichat’s omnichannel customer support messaging solution unifies WhatsApp, Facebook, Instagram, WeChat, LINE, and website live chat into one platform.
Our customer service messaging solution enables real-time collaboration across teams, while 24/7 automated chatbots reduce handling time and enhance customer satisfaction by streamlining every interaction.
Centralise all customer messages from WhatsApp, Facebook, Instagram, WeChat, LINE, and live chat into one shared inbox.
Conversations are automatically categorised based on their progress, reducing repetitive tasks and improving efficiency.
Our omnichannel customer support platform integrates with your website and eCommerce systems, giving teams a full view of customer data such as member IDs, cart details, order history, and browsing pages.
Brands can use first-party data to deliver more personalised and effective engagement.
Enable seamless teamwork with multi-user collaboration features. Assign or take over conversations easily, while keeping customer information synchronised with internal notes.
Managers can also access real-time statistical reports, ensuring they stay on top of customer service performance across all channels.
Integrate and manage all customer messages across WhatsApp, Facebook, Instagram, WeChat, LINE, and live chat in one centralised platform.
This omnichannel customer support messaging solution ensures no conversation is missed, while giving teams a single view of customer interactions.
Easily categorise conversations based on progress and automate team assignments to streamline workflows.
With this customer service messaging solution, support agents can take over or reassign chats effortlessly, improving collaboration and response times.
Track and record customer information seamlessly. More than just a customer support system, Omnichat also acts as a Social CRM.
With our omnichannel customer support messaging solution, you can build detailed customer profiles and identify target audiences based on shopping behaviour and habits.
Data points you can capture include:
Automate repetitive tasks to save time and improve team productivity. Our customer service messaging solution supports:
Set up keyword triggers to reply instantly to common customer queries.
Allocate conversations automatically to the right team members for faster handling.
Pre-define frequently used responses for quick access across multiple channels, ensuring consistent and efficient customer communication.
Track customer behaviour in real time to deliver more personalised support. With our customer service messaging solution, you can:
Collect and analyse customer browsing data to provide timely assistance.
Identify what customers are considering, making it easier to answer queries and recommend products for effective upselling.
Gain a deeper understanding of customer interactions with comprehensive chat statistics.
Our omnichannel customer support messaging solution helps brands analyse performance and team workload across multiple dimensions, including:
An omnichannel customer support messaging solution unifies multiple communication channels such as WhatsApp, Facebook, Instagram, WeChat, LINE, and website live chat into a single platform. This helps businesses provide faster, more consistent service while improving customer satisfaction.
Omnichat streamlines customer service by centralising all conversations in one inbox, automating assignments, and enabling 24/7 chatbot responses. This reduces repetitive tasks, shortens response times, and allows teams to focus on resolving complex customer needs.
Yes. Omnichat’s customer support messaging solution integrates seamlessly with major CRMs (Salesforce, Microsoft Dynamics, SAP) and eCommerce platforms like Shopify, Magento, and SHOPLINE. This ensures customer data stays synchronised and supports personalised engagement.
You can request a personalised walkthrough of Omnichat’s platform to see how it centralises customer conversations, automates workflows, and improves team collaboration. Our team will demonstrate features tailored to your business needs.
Yes. Omnichat is designed to scale with your business, whether you’re a small team looking to improve efficiency or a large enterprise managing thousands of conversations daily. To explore how it fits your specific needs, you can book a demo with our team.
Loved by
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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