SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Turn one marketing objective into an automated conversational marketing campaign. Omni AI uses agentic AI to build message flows, campaign logic, brand-aligned copy, and rich visuals for WhatsApp and other social messaging channels, ready to launch faster.
Watch how Omni AI Message Flow turns a simple marketing goal into an automated conversational campaign, generating message flows, campaign logic, copy, and visuals with less manual setup.
Create automated marketing campaigns without manual setup or complex workflow mapping. Omni AI Message Flow uses agentic AI to turn your campaign goal into a complete conversational message flow. Omni AI orchestrates your entire conversational campaign with speed, precision, and enterprise-grade scalability, so you never have to build from scratch again.
Simply paste your website URL or reference link. Omni AI instantly analyses your brand voice, style guidelines, and key value propositions, helping every generated message stay consistent with your corporate identity.
Describe your marketing campaign objective, and Omni AI builds the conversational campaign structure for you. It generates conditional logic, contextual copywriting, message flows, rich media, and targeting parameters in one seamless workflow.
Create, edit, and enhance campaign visuals directly within the unified platform. The AI media gallery helps produce engaging visuals formatted for WhatsApp, social messaging channels, and other campaign touchpoints, ready for faster launch.
Omni AI Message Flow is Omnichat’s agentic AI solution for creating automated marketing campaigns from a simple campaign goal. Instead of manually building each message flow, marketing teams can use Omni AI to generate campaign logic, brand-aligned copy, rich visuals, and conversational message flows for channels such as WhatsApp, Instagram, Facebook, and other social messaging platforms.
Agentic AI for marketing campaigns refers to AI that can understand a marketing objective, plan the required steps, and generate campaign assets or workflows with less manual setup. In marketing automation, this means the AI can help build an automated conversational marketing campaign by creating message flow logic, copy, visuals, and targeting parameters based on the campaign goal.
Agentic AI can improve marketing campaign efficiency by reducing the time spent on manual workflow mapping, copywriting, asset preparation, and campaign setup. With Omni AI, teams can turn a campaign idea into a structured message flow faster, while keeping the copy and visuals aligned with the brand voice, helping marketers launch automated marketing campaigns with greater speed and consistency.
Large enterprises should implement agentic marketing tools with clear brand guidelines, approved campaign objectives, channel governance, data privacy controls, and human review processes. To get the best results, teams should connect agentic AI with existing CRM, customer segmentation, WhatsApp marketing, and omnichannel messaging workflows, so AI-generated campaigns remain consistent, compliant, and relevant to each customer journey.
Agentic AI solutions for marketing automation are provided by different types of companies, including customer engagement platforms, CRM and marketing automation suites, AI model providers, and enterprise software vendors. Omnichat provides Omni AI Message Flow as an agentic AI solution for businesses that want to create automated conversational marketing campaigns across WhatsApp and social messaging channels, with message flows, campaign logic, copy, and visuals generated in one workflow.
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Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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