Customer Survey

Collect customer feedback to improve the service quality.

Applicable to multiple messaging channels

Custom Text & CTA

The invitation message and Call-to-Action button text can be customised to suit your needs.


Auto Trigger

When customer service agents click ‘Close the conversation’, customers will automatically receive the satisfaction survey.

A4-滿意度調查 - 英文_3
A4-滿意度調查 - 英文_4
Data Visualization

Statistical Chart

It is convenient to view and manage customer service quality through statistical charts and data filtering features.

  • View the satisfaction of all channels or a specific channel
  • Filter for a specific time period
  • Check the service satisfaction of the specific agent

Success Stories

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Advanced features

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