Automotive

Supercharge Your Auto Sales with Automation and Integration

Transforming inquiries into test drives and showroom visits. Omnichat consolidates conversations into one inbox, automates instant replies, captures leads, books appointments, and builds CRM profiles 24/7.

Trusted by 5000+ Clients Worldwide

Response Delay

Slow replies frustrate customers and increase the risk of losing leads to faster competitors.

Communication Gaps

Sales and support teams juggle too many channels, resulting in misalignment, missed follow-ups, and poor handoffs.

Data Blindspots

Without unified insights, teams can’t personalize conversations or act on customer intent.

Automotive Use Cases

Using WhatsApp Flow for Test Drive Booking

Turn interest into action with step-by-step flows that let customers choose their preferred car model, dealership location, and time slot—all within WhatsApp.
Reduce no-shows by automatically sending confirmation messages and timely reminders after the booking is completed.
Collect key preferences before the visit so your sales team can deliver a more personalized, efficient test drive experience.

From Chatbot to Showroom: Your OMO Strategy in Action

Utilize a smart chatbot to greet customers 24/7, answer questions in real time, and gather details like preferred model and location. Guide them through simple choices to clarify their intent for better prioritization. Pass qualified leads to sales agents with complete context for fast, personalized follow-ups.

Auto Reply & Rewards: Turn Comments into Contacts

Automated Facebook comment replies with custom messages guide users to the next step.
Encourage WhatsApp adds for promo codes, coupons, or limited offers, converting engagement into leads.
Grow your WhatsApp contact list seamlessly and reward genuine interest for remarketing and direct communication.

Omnichannel Strategy That Connects Every Step of the Automotive Journey

Centralize conversations from LINE, WhatsApp, Facebook, Instagram, and WeChat — from first inquiry to test drive booking — all in one place.
Guide leads to showroom visits, service appointments, and promotions with automation that connects digital touchpoints to real-world results.
Automate follow-ups, send service reminders, and manage loyalty campaigns to keep customers engaged well beyond the initial sale.

Segmented Messaging That Drives Loyalty

Tailor messages based on customer actions (showroom visits, car rentals, purchases, service bookings) automatically.
Group customers by interest, car model, or engagement to trigger timely, relevant messages.
Schedule offers, reminders, and VIP perks to boost repeat visits and long-term retention.

Omnichannel Customer Experience Platform:

Transform Marketing, Sales & Support

Unified Customer Support

Handle all support cases from WhatsApp, Facebook, Instagram, LINE and web chat in a single inbox. Use chatbot flows, keyword auto-replies, and smart routing to resolve issues faster—with full control and visibility.

Interactive Marketing Tools

Launch gamified campaigns, send coupons, and broadcast across channels with ease. Use loyalty points, digital membership cards, and automated journeys to turn first-time buyers into long-term customers.

AI Agents for Sales, CS, Marketing, and more

Deploy intelligent AI agents across customer service, sales, and marketing—ready to handle inquiries, recommend products, and guide customers 24/7. Customize each agent’s knowledge and tone using your own content, like documents or web pages.

Social CDP for Smart Targeting

Merge chat, web, and offline data into one customer profile. Segment by behavior, sync with ads, and launch precision marketing with full visibility from first chat to final sale.

Increase Conversion Rates with Dedicated Sales Agents and In-Chat Purchases

Let customers connect with a chosen store and chat directly with a sales agent, or browse and buy on their own—all within the messaging app. No redirects, no friction—just a seamless path to purchase that drives higher conversion, online and offline.