One-stop Customer Service System
Centralised management of omni-channel messages from WhatsApp, FB, IG, LINE, WeChat to website live chat.
keywords are triggered in WhatsApp and processed by Chatbot
of chats were handled by Chatbot
WhatsApp coupons redemption rate in a Chinese New Year campaign
Established in 1991, Luk Fook Holdings (International) Limited principally engages in the sourcing, designing, wholesaling, trademark licensing and retailing of gold and platinum jewellery and gem-set jewellery products.
Upholding the principle of ‘Six Heartfelt Services’, Lukfook Jewellery provides quality products and services with a total of over 2,900 points of sale worldwide.
With Omnichat’s 1-on-1 virtual shopping feature, customers can explore the exquisite jewellery without leaving home. Not only do Lukfook Jewellery’s consultants deliver a seamless and personalised shopping experience with warmth, but they also convert WhatsApp into an exclusive VIP room for each customer.
Face-to-face communications are essential for jewellery selling. With the entire globe weathering COVID-19, the 1-on-1 virtual shopping feature supports our jewellery consultants to uphold our principle of ‘Six Heartfelt Services’, providing quality products and treating customers with sincerity.
Omnichat helped Lukfook integrate all customer inquiries from WhatsApp, Instagram, Facebook and website live chat in one platform.
Combining the omnichannel integration with the Chatbot automation has enabled Lukfook to handle customer inquiries more effectively.
Setting up Chatbot and Keyword auto-reply, customers will be automatically diverted to preferred Lukfook Jewellery’s stores and directly followed up by jewellery consultants.
Omnichat’s coupon and game modules help Lukfook Jewellery to attract and acquire new customers! With promotion code, barcode and QR Code, coupons can be used online and offline.
Beside, game modules include scratch-off tickets, lucky wheel and jackpot.
With Omnichat, Lukfook converted WhatsApp into an exclusive VIP room for each customer, delivering a seamless and personalised shopping experience with warmth!
Centralised management of omni-channel messages from WhatsApp, FB, IG, LINE, WeChat to website live chat.
Support tracking customer identities across channels. Customers connect with WhatsApp, FB, and LINE on the website, and their omnichannel behaviour will be recorded for remarketing.
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