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Omnichat empowers businesses to achieve growth by higher conversions, more sales and lower costs
Lukfook Jewellery
Sa Sa
(LEGO Certified Store)
Vita Green
Benefit Cosmetics
Pacific Coffee

Success Stories

Sa Sa’s OMO chat commerce strategy leads to 400% YoY growth in website sales

Sa Sa
After using conversational commerce. there are more than 1300% increase in Add-to-Cart, more than 1700% increase in Checkout and more than 1100% increase in purchases.

Lukfook Jewellery: Engage customers through 1-on-1 virtual shopping experience

Lukfook Jewellery
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business.

OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing

By adopting Omnichat’s online-merge-offline (OMO) sales feature, OSIM seamlessly combines its digital interactivity with offline sales, and provides pre-sales and after-sales support via WhatsApp.

Kidsland(LEGO®️ Certified Store) generates HK$600k revenue in 2 weeks after introducing Omnichat

Kidsland(LEGO®️ Certified Store)
Kidsland has integrated all messaging channels into one place, frontline sales can provide real time customer support and customers can Chat & Buy instantly.

Timberland directs traffic across online & offline, achieving 7x conversion rate

Timberland has achieved a seven-fold increase in conversion rate by using Omnichat. This revenue is enough to cover the annual fee of Omnichat for several years.

Eu Yan Sang’s digital transformation: Increase GMV by 10x with WhatsApp and Mobile App

Eu Yan Sang
Eu Yan Sang has adopted new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience with WhatsApp and its brand App.

How WhatsApp reshaped Venchi to achieve 2 times sales in VIP Week

Leveraging WhatsApp Chat Commerce, Venchi is empowered to communicate with their customers smoothly and seamlessly, delivering a personalised customer journey so as to create amazing tasting experiences.

Benefit Cosmetics launched WhatsApp appointment of beauty services, boosted booking rate by 30%

Benefit Cosmetics
By integrating Omnichat into the service booking system, Benefit has enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses.

Hongkong Storage: Sales & revenue tracking via WhatsApp, achieving 30% automation

Hongkong Storage
With the aim of integrating multiple social messaging channels and providing instant customer services, Hongkong Storage leverages WhatsApp Business API powered by Omnichat.

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