Eatizen
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
From the initial consultation to post-treatment care, create seamless personalized services through smart communication and precise data, boosting appointment conversions and customer lifetime value.
Marketing brings people in, but without tracking behaviors or responding in real-time, brands miss the chance to turn interest into sales.
Messages from WhatsApp, LINE, Facebook, and your website are handled manually—wasting time and risking errors.
Without complete customer profiles, it’s hard to personalize recommendations or build long-term value.
Set your own keywords—like “facial,” “slimming,” or “treatment”—and let every message find the right expert automatically. Your team replies faster, and customers get the professional care they expect.
Start the conversation with a few quick questions—like skin type or skincare goals—and use the answers to tag each customer instantly.
With these tags, you decide how to group your audience and send targeted campaigns that match real needs, spark interest, and drive results.
Give customers the option to pick their preferred consultant—based on location or personal preference.
Every conversation starts with choice, comfort, and a sense of connection that strengthens loyalty from the very first reply.
Great results are just the start—today’s beauty clients expect personalized follow-up and attention.
With automated messages like treatment check-ins, skincare reminders, and exclusive offers, your brand stays present, deepens trust, and turns every session into long-term loyalty.
Start the conversation with a WhatsApp Flow—ask about concerns like oiliness, dark spots, or sensitivity—and recommend the right products based on each answer.
From expert picks to curated bundles and exclusive offers, every customer gets a solution that feels personal and on point.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.
— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.
— Frances Wong, Managing Director of Bauhaus
WhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.
– Jonathan Ko, Chief Marketing Officer of Hong Kong Life
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
The effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!
– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors
Vita Green has used WhatsApp Broadcast to disseminate marketing offers to a wide customer base, achieving an impressive click-through rate (CTR) of up to 50%.
– Terrence Siu, Head of IT｜Group Director, Information Technology of Vita Green
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
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View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.