SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat with Omnichat’s AI-powered omnichannel solutions — boosting marketing, customer service, and sales growth by up to 5x.
Handle customer inquiries 24/7 with smooth conversations across all channels, delivering true omnichannel customer service that boosts satisfaction and loyalty.
Drive sales with personalised product recommendations and guided purchasing, all within an integrated omnichannel commerce platform for higher conversions.
Effortlessly generate campaign briefs, define target audiences, and craft content with the power of AI as a core part of effective omnichannel marketing.
Track interactions, automate rewards, and deliver personalised experiences to strengthen retention across your omnichannel retail presence.
Automate appointment scheduling with real-time availability and personalised booking experiences, all managed through our unified omnichannel solutions.
Build your own specialised agent for unique business workflows, leveraging Omnichat’s flexible omnichannel solutions to fit any industry need.
Omnichat, an official WhatsApp Business Solution Provider and a Meta and LINE business partner, unifies all messaging channels through its AI-driven omnichannel solutions.
Resolve customer needs quickly and efficiently with smart automation and seamless collaboration between AI agents and human teams, delivering true omnichannel customer service and hyper-personalised experiences that drive results.
Harness the power of AI to analyse, label, and segment customers with smart auto-tagging. Achieve better ROI with automated omnichannel marketing campaigns including personalised broadcasts, coupons, and interactive games.
AI-powered conversations accurately predict customer needs, recommending suitable products and exclusive offers.
Break down online and offline sales barriers with our omnichannel commerce platform. Connect with customers at the perfect moment, accurately predict their needs, and deliver personalised offers across WhatsApp, LINE, and other channels.
Track real-time statistics and measure revenue contribution from each salesperson or shop, supporting growth for omnichannel retail businesses.
Leverage AI to unify social identities and create 360° customer profiles for smarter engagement. Trigger personalised WhatsApp messages based on purchase behaviour, powered by our integrated omnichannel solutions.
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Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Sa Sa built a OMO seamless customer experience through Omnichat, achieving more than 1000% conversion rate of conversational commerce.
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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Supports eCommerce & CRM Integration
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