Sa Sa
Sa Sa built a OMO seamless customer experience through Omnichat, achieving more than 1000% conversion rate of conversational commerce.
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
Create a seamless shopping experience by integrating product catalogs and payments in WhatsApp.
Import your brand’s product catalog into the WhatsApp backend.
Customers can effortlessly browse and checkout products within WhatsApp. Store personnel can also send payment links for selected items.
Customers can conveniently complete payments within WhatsApp.
The Magic Features of WhatsApp Product Catalog and Payment
Customers can browse and purchase products – simply by opening WhatsApp to explore products and place orders with ease.
Customers can receive product packaging and payment links on WhatsApp through our team’s engagement.
Customers can redeem discounts won through game draws by clicking a provided link during payment.
Customers can receive product packaging and payment links on WhatsApp through our team’s engagement.
Staff can invite customers to claim discounts by commenting on social channels. This will automatically guide customers to click a button redirecting them to WhatsApp to receive the discounted payment link.
Customers can receive product packaging and payment links on WhatsApp through our team’s engagement.
WhatsApp In-App Payment, the Secret Weapon of OMO & Product Referral
Sa Sa built a OMO seamless customer experience through Omnichat, achieving more than 1000% conversion rate of conversational commerce.
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
Omnichat’s chatbot has already helped us to deal with over 80% of enquiries, reducing customer support response times as well as improving customer satisfaction.
– Ng Hao Ping, Marketing Manager of iORA
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences seamlessly.