Collect and map scattered customer data to create 360-degree customer profiles for automated and personalised journeys.
Select the most suitable messaging channel for your customers at the right time
Engage customers through automated and personalised messages, leveraging accurate customer segmentation
Track customer preference to facilitate customised message creation for different scenarios, e.g. First visit, Join membership, Second purchase, etc
Build a comprehensive customer database by integrating with the enterprise’s existing data management systems, such as customer management platforms, online store backends, and member segmentation systems
Integrate data from physical stores such as purchase history, membership information, and inventory, and launch remarketing campaigns based on consumer behaviour
Track fragmented data and map social profiles to create a 360-degree customer profile.
Automated personalised journeys strengthen relationships, build brand loyalty, and encourage repurchase.
Flexibly set trigger conditions and rules of the journey based on customer data e.g. checkout, membership upgrades, or reaching a target spending amount
Refine your communication by segmenting based on customer shopping behaviour, binding status, custom data, and more
Broadcast, audience segmentation, tag management and scheduling time delays
Tailor your message content with data from API integrations, customer information, and behaviour data collected by Omnichat.
Analyse the current status, growth rate and growth momentum of contacts to gain insights into “contact sources” and “binding sources”, and optimise conversions and future marketing planning.
Loved by
Sa Sa built a OMO seamless customer experience through Omnichat, achieving more than 1000% conversion rate of conversational commerce.
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
Book a Demo