By integrating Omnichat into the service booking system, Benefit enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses. The official launch of WhatsApp in January has already yielded remarkable results, with a 30% increase in the booking rate.
Ken Li, Account Director, Omnichat
META | Layla Xu, Partner Manager, Business Messaging Platform
DCH Motors | Geoffrey Ng, Head of Marketing
DCH Motors | YP Chiu, Head of IT
Vita Green | Terrence Siu, Head of IT & Group Director
Omnichat | Alan Chan, CEO & Founder
Omnichat | Amy Tsui, Senior Vice President of Sales, Greater China Region
Omnichat | Avery Tang, Regional Vice President of Customer Success
META | Ashley Guo, Strategic Partnerships
Miramar Group | Lucy Cheung, Director of Group Marketing & Corporate Communications
Swire Resources | Christine Tam, Senior E-commerce Manager
Omnichat | Alan Chan, CEO & Founder
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