客服整合產業 成功案例

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By integrating Omnichat into the service booking system, Benefit enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses. The official launch of WhatsApp in January has already yielded remarkable results, with a 30% increase in the booking rate.

Sue Leung, Retail & Operations Manager of Benefit Cosmetics
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Speaker

Chris Ng, Senior Account Director, Omnichat

Information
Type | Webinar
Date | 2024/06/19 Wednesday
Time | 14:30
-15:30
Location | Zoom
Speaker

META | Layla Xu, Partner Manager, Business Messaging Platform
DCH Motors | Geoffrey Ng, Head of Marketing
DCH Motors | YP Chiu, Head of IT
Vita Green | Terrence Siu, Head of IT & Group Director
Omnichat | Alan Chan, CEO & Founder
Omnichat | Amy Tsui, Senior Vice President of Sales, Greater China Region
Omnichat | Avery Tang, Regional Vice President of Customer Success

Information
Type | Seminar
Date | 2024/04/17 Wednesday
Time | 13:30
-17:00
Location | 5-Star Hotel in Hong Kong
Speaker

META | Ashley Guo, Strategic Partnerships
Miramar Group | Lucy Cheung, Director of Group Marketing & Corporate Communications
Swire Resources | Christine Tam, Senior E-commerce Manager
Omnichat | Alan Chan, CEO & Founder

Information
Type | Seminar
Date | 2023/11/22 Wednesday
Time | 13:30
-17:00
Location | 5-Star Hotel in Hong Kong

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