SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Create your own WhatsApp Shop where customers can effortlessly browse your catalog, ask questions and get help in real time, add items to their cart, and complete WhatsApp payment all within the chat.
Deliver a faster, more seamless eShop experience that keeps customers engaged and boosts sales.
Import your product catalog into WhatsApp and launch your shop in minutes.
Let customers explore your products or services through the WhatsApp Catalog, where they can view details, ask questions, and add items to their cart — all within the chat.
Enable secure WhatsApp payment and instant order confirmation directly in chat to reduce drop-offs and increase sales.
The Magic Features of WhatsApp Product Catalog and Payment
Showcase your products or services on your WhatsApp Shop and make them available 24/7. Set up your WhatsApp Catalog so customers can browse anytime, view details and add items to their cart. Confirm orders and accept WhatsApp payment in just one tap, creating a seamless eShop payment and speedy checkout experience that keeps customers coming back.
Beyond self-ordering through your WhatsApp Shop, sales teams can create orders and share secure payment links with customers after conversations, ensuring every sales opportunity is captured. WhatsApp payment supports multiple payment methods with convenience, security and credibility, helping to instantly boost revenue.
Track sales revenue generated through WhatsApp payment links in a central dashboard, making it easy to measure salesperson performance and motivate teams to achieve more.
Customers can redeem the discounts won through game draws by clicking a provided link during payment.
Staff can invite customers to claim discounts by commenting on social channels. This will automatically guide customers to click a button redirecting them to WhatsApp to receive the discounted payment link.
A WhatsApp Shop is your mobile storefront where customers browse via your WhatsApp Catalog, add items to their cart, and complete payments all within the chat. Book a demo to see how quickly you can get started.
Yes, conversations can happen naturally within your WhatsApp Shop. Customers can browse your catalog and ask questions in real time, helping them make informed decisions before they pay.
WhatsApp payment lets customers complete their orders in one tap directly in the chat. It supports multiple secure payment methods and delivers a seamless, fast eShop experience.
Absolutely. Beyond self-ordering, your team can initiate orders during a conversation and share secure payment links to close sales opportunities proactively. Book a demo to learn how your sales team can use these features effectively.
Yes. WhatsApp Shopping is built on the WhatsApp Business API, ensuring encrypted and secure communication throughout your WhatsApp Shop, including product browsing, conversations, and payments.
Loved By
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
Book a Demo
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.