Haidilao 海底捞 x Meta x Omnichat
Boosting Customer Returns with CRM-Driven WhatsApp Messaging
(All registration will be confirmed upon our approval, and detailed conference room information will be provided thereafter.)
About This Event
Join us for an engaging roundtable event focused on how Haidilao, the renowned hotpot restaurant chain, leverages CRM-driven WhatsApp messaging to enhance customer retention and loyalty.
Weiqi Li, the Regional Manager of Singapore from Haidilao, is experienced with a demonstrated history of working in the management and marketing functions, consulting industry, food and beverage services, and financial institutions.
Layla Xu is the Partner Manager for Messaging at Meta. With a keen focus on platform insights and product feedback, Layla shapes the development of messaging platform roadmaps, driving strategic growth for our valued partners within the Meta ecosystem.
2:00-2:30
[Registration]
2:30-2:45
[Opening]
Welcome and introduction to WhatsApp trends and innovations
Layla Xu, Partner Manager for Messaging at Meta
2:45-3:10
[Panel discussion]
Amplify conversion through customers’ preferred channel – WhatsApp
Vicky Weiqi Li, General Manager Singapore at Haidilao Hot Pot 海底捞
3:10-3:30
[Workshop]
Crafting Effective WhatsApp Messaging Campaigns in 1 week
Sasha Tsai, Senior Business Consultant at Omnichat
3:30-4:00
[Networking]
Who Should Attend?
Your brand operates a loyalty or membership program and seeks to enhance communication effectiveness.
You possess a dedicated storefront, branded website, or social media channels and aim to optimize marketing efficacy and channel conversion rates.
You are considering the adoption of WhatsApp as a marketing channel but are still deliberating on the matter.
Secure your spot for an enriching session
