Leadership Roundtable

Haidilao 海底捞 x Meta x Omnichat
Boosting Customer Returns with CRM-Driven WhatsApp Messaging

  • Date and Time: Tue, 19 Mar 2024 14:00-16:00
  • Location: JustCo International Plaza

(All registration will be confirmed upon our approval, and detailed conference room information will be provided thereafter.)

About This Event

Leverage CRM-driven WhatsApp Messaging to Enhance Customer Retention and Loyalty

Join us for an engaging roundtable event focused on how Haidilao, the renowned hotpot restaurant chain, leverages CRM-driven WhatsApp messaging to enhance customer retention and loyalty.

  • WhatsApp in 2024: Trends and Innovations
  • Insights into Haidilao’s Approach to WhatsApp Messaging
  • Strategies for Customer Retention
Meet the Speaker

Weiqi Li, the Regional Manager of Singapore from Haidilao, is experienced with a demonstrated history of working in the management and marketing functions, consulting industry, food and beverage services, and financial institutions. 

Layla Xu is the Partner Manager for Messaging at Meta. With a keen focus on platform insights and product feedback, Layla shapes the development of messaging platform roadmaps, driving strategic growth for our valued partners within the Meta ecosystem.



Welcome and introduction to WhatsApp trends and innovations

Layla Xu, Partner Manager for Messaging at Meta

[Panel discussion]
Amplify conversion through customers’ preferred channel – WhatsApp

Vicky Weiqi Li, General Manager Singapore at Haidilao Hot Pot 海底捞

Crafting Effective WhatsApp Messaging Campaigns in 1 week

Sasha Tsai, Senior Business Consultant at Omnichat


Who Should Attend?

Chief Marketing Officers (CMOs) and Marketing Executives

Your brand operates a loyalty or membership program and seeks to enhance communication effectiveness.

Business Owners

You possess a dedicated storefront, branded website, or social media channels and aim to optimize marketing efficacy and channel conversion rates.

Digital Marketing Managers

You are considering the adoption of WhatsApp as a marketing channel but are still deliberating on the matter.

Secure your spot for an enriching session

Due to limited venue space, registration will be confirmed upon our approval, and detailed conference room information will be provided thereafter.
Tue, 19 Mar 2024 14:00-16:00
JustCo International Plaza
Thanks for filling out your information, and we will get in touch soon!