Active Contacts are customer contacts added into your Omnichat CRM, including Facebook Messenger subscribers, LINE contacts, WhatsApp contacts, and Email contacts who connected on your website, but excluding unsubscribed or blocked contacts. (Note, website visitors who start conversations via Live Chat are not counted as Active Contacts, unless they add Email to create contact profile on CRM. )
The count of total Active Contacts is displayed on your Dashboard. For Free Plan, if your contacts reach the limits, you can still receive messages from all channels. However, your account will be restricted from sending any outbound messages. For Paid Plan, if your contacts reach the limits, you can still chat with all website visitors and use full features to those contacts created within your limit. However, for those contacts newly added outside of your limit, you are restricted from chatting and message them on any channels.
Web Marketing Messages are the automated messages triggered on your website via Omnichat Live Chat widget. The messages can be created under "Remarketing message" tab on Omnichat dashboard. The message is counted when it is triggered by rules and appears to website visitors. The monthly limit for used messages will be reset on the 1st day of each month.
The count of monthly Web Marketing Messages is displayed on your Dashboard, and the used volume is reset on the 1st day of each month. If you reach the monthly usage limit, all message campaigns will be stopped on your website for that month. You could choose to upgrade your plan with more Active Contacts (web marketing messages) or wait for the reset in the next month.