Active Contacts are customer contacts added into your Omnichat CRM, including Facebook Messenger subscribers, LINE contacts, WhatsApp contacts, and Email contacts who connected on your website, but excluding unsubscribed or blocked contacts. (Note, website visitors who start conversations via Live Chat are not counted as Active Contacts, unless they add Email to create contact profile on CRM. )

The count of total Active Contacts is displayed on your Dashboard. For Free Plan, if your contacts reach the limits, you can still receive messages from all channels. However, your account will be restricted from sending any outbound messages. For Paid Plan, if your contacts reach the limits, you can still chat with all website visitors and use full features to those contacts created within your limit. However, for those contacts newly added outside of your limit, you are restricted from chatting and message them on any channels.

With the yearly plan you are charged the full amount for a year with up to 30% discount. If you choose the monthly option, you are charged the original price on a monthly basis instead. The payments are made via Credit cards and automatically due monthly or yearly starting from your first payment. Other payment methods like bank transfer are available for Enterprise clients for annual billing.